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Excellent Spa Experience!. I say run, don't walk to Copperfalls. You can relax as soon as you step in the beautifully decorated spa! Excellent professionals, smells heavenly, and the prices are reasonable! Everything about it is luxurious.…
It was just okay.
I got a giftcard for my birthday last year and finally got around to using it - but I was slightly disappointed by the experience at Copperfalls. I'm actually a cosmotologist myself, and have also
worked at another Aveda salon as a receptionist - so I know this industry very well.
I arrived 15 minutes ahead of time, like they asked since I was a first time customer, but on top of the 15 minutes before my pedicure I also waited 20 minutes before I was taken back for my service. Now, I completely understand a salon running behind. I know how it goes, salons get behing all the time (usually by no fault of their own but because customers arrive late). However, if I was going to wait 20 minutes (plus the 15 arriving early, that is 35 mins total) I would have *liked* to have been warned that they were running behind. It's just common courtesy.
Finally, I was taken back and eventually the cosmetologist did apologize for the wait, which was nice. She was quiet but did a good job. However, the salon was also under construction - another fact I would have liked to have been told before the service - as there weren't the typical pedicure chairs (with basin attached, bubbles, heat, etc) but instead I was sat in a "meh" room with a water tub and on a wicker chair. This was not impressive, considering I was paying for an $80 Aveda pedicure.
In the end, I did enjoy the pedicure for the most part and am looking forward to seeing what their salon/spa looks like when it is done. I was just a bit unimpressed by the lack of communication from this salon. Just a *tad* on the unprofessional side, which for their prices I would have expected a bit more in that area.…
