09/03/08

POOR CUSTOMER SERVICE FROM THE TOP DOWN

by Elischa

My husband and I stayed here twice this year, and each visit was extremely disappointing. First, I'm not one to nit pick, but I do expect quality customer service. Each time this establishment was under par. The General Manager is clueless. On our first visit, I filled out the guest survey, and she sent us a letter for an upgrade to a suite if we gave them another chance.

You would have thought they would have made some kind of note on our account to make sure that our every need was taken care of for our visit. Not the case. Called room service and asked for a bottle of champagne. The rep said that she didn't have the liquor cabinet key, and she wasn't going to be able to do that for us. Not one attempt to resolve the situation, or just say of course, and figure it out on her own.

Our room was not properly cleaned. Empty Champagne bottle left in room, chairs askew from the table. Countless of things. But what made me more upset than anything was how the General Manager handled the complaint. Not only that but the President of the company wasn't much better, and gave her employee the way out, instead of apologizing for her General Manager behavior.

If you want decent hotel service, I would not recommend this hotel to anyone!

• Pros: Rooms
• Cons: Customer Service, and Management

11/20/06

enjoyed overall

by leedle

I wa able to shop the rates (by date) and was able to get a room for a very reasonable price. The room itself was quite small but the decore in the room was nice. The bathroom has a nice tub but the rest of the tile, countertops etc all felt cheap. The location was perfect for a weekend downtown. Walking distance to everything. The valets were very friendly and the front desk helpful. The bar however was boring but they are building a new one. Overall I would reccomend.

• Pros: good proce, nice bed, nice sized tub
• Cons: cheap bathroom, small room

11/05/06

Great packages...

by ceelee

Loved our stay..both times. My husband and I go to the Magnolia every year for my birthday.

We love the availability of a driver to take us to our favorite restaurants and clubs. Friendly staff....informative. It snowed the last stay..and the views out of our window were beautiful.

• Pros: Downtown location...great access to everything
• Cons: Bartender and bar.... boring.