- Neighborhoods:
- South, South Westminster
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Go here if you want to throw your clothes away. Definitely do not go here. They charge $1.65 per piece, no matter what it is - my suggestion, charge a little more and do it right! They ruined a very expensive sweater set, because the tag didn't say that there was leather trim - anyone with eyes can see it on the set. They just "kept cleaning it over and over, and the black marks just kept getting darker!" I've never had this happen anywhere else, in the 3 years I've had it. They said that if another dry cleaner could get the dye out, they would reimburse me. Or they could cut the leather off and try again. Wow. I got home, and one of the sweaters I brought in had a large hole in the front. Multiple sweaters had fuzzies all over them like they had been machine washed. Snags all over them too. None of the fabrics were soft anymore. And what a surprise, when I tried to call to talk about this, no one could ever help me and the owner was never around. I guess I learned my lesson, you get what you pay for. View Less …
Great Deal - Excellent Service. I have only been to the Castle Rock store and was shocked to read the review by "ruined sweater". I have found the service to be outstanding, pleasant atmosphere, and only $1.75/garment! You can't beat that price. I have used the cleaners since it opened and have nothing but great things to say about it. I am not sure how the other stores are, but recommend the Castle Rock cleaners! Great deal View Less …
No response to damaged item. I dress professional for my job, so I have clothes dry cleaned often. I brought a white shirt in for dry cleaning and received it back with pink pressed stains and a bubbled collar. I brought the shirt back to complain and I was told the owner had to get back with me. Well, over two months later (mid november to now - 1/19) no response. Still no owner available via phone or in person, nor a phone call back. First visit back the counter girl said the owner would call me the next day. Nothing. Each time I called the girl on the recieving end was completely unconcerned and had no suggestions. On the last visit to the store, I just wanted the shirt back to forget about the whole thing and the counter girl said I can only get the shirt from the owner as his office is locked when he's not there. Now how am I supposed to do that - given the previous? I left a handwritten note as a last attempt. I've never come across such an unconcerned, lack of customer service skills staff before. View Less …
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