09/01/09

WOW!! What a Great Wedding Cake

by Lania Bride

WOW!!!! Das Meyer was packed for the tasting, but as we discovered, it's because they are really the BEST!! We tried cakes at other bakeries, but none of them even came close to the taste AND the customer service at Das Meyer. The people at this family business are truly friendly, accomodating, and so creative.

We took in a picture of what we thought we wanted, but when we saw the amazing creations that they make, we decided right then and there to change it.

Not only did they deliver exactly what we ordered for our wedding, but everyone commented on how moist and flavorful it was. I will return for all our family cakes in the future.

• Pros: Most Beautiful Cakes
• Cons: none

08/12/09

Terrible customer service, avoid this place

by gma2008

A few weeks ago my daughter and I stopped in to inquire about a baby shower cake. It is obvious they are only interested in the $$$ they get from wedding cakes, because they only have photos of them and no other cakes.

They offer cake tasting only if you are getting a wedding cake, etc.

They do serve stuffed pockets on the weekends and I ordered one with spinach and feta cheese. After one bite I was unable to eat it. Tasted like it had too much baking soda in it- very salty. I quietly stood at the counter until a woman came to assist me. I explained that the item was unedible and that I would like to try a different item. I was told they do not take returns. I tried to tell her I thought there was something off about the taste and that I wanted to have her change it for something else because I was unable to eat it. Again I was told, "we cannot take it back, it is against health code". No "I'm sorry", "let me get you something else" basically "too bad for you". They were not interested in making me happy, I only spent $6 on two small items...I informed the woman that I would go to Rheinlander Bakery in Old Town Arvada for my cakes and that they had lost a customer and many others because of their lack of customer service. I also gave them back the bag with the nasty stuffed pocket in it and told them to throw it in their own trash, as I didn't want it in mine. The owner was standing there when I did it and no one even tried to make me happy, so over a $3 item they are willing to risk their business opportunities with my family and our friends. No problem, Rheinlander is much better quality and prices, and they have better customer service. I was just so shocked that they were disinterested in keeping a customer happy and saving their reputation.

• Pros: none
• Cons: customer service and quality are poor

06/04/09

Terrible Customer Service

by jkjkjk060782

I went here over a year ago when I was at the height of wedding cake tasting. They only offer tastings on Sat from 10 am to 2 pm (I think) - no way to schedule anything - so the result is a huge line on Saturdays and very limited seating - and it would be okay if everyone waited in line together, got their cake and then sat down, but what happens is the bride to be's end up waiting in line with a girlfriend or mother while the father or groom to be sit at a table and hold onto it, and people were very territorial about their table and even the books of photos- while my bridesmaid and my mom and I were waiting, we glanced at an open book on an empty table to have a father come by and get mad saying it was his book and table - then we finally get to the cake counter and there are limited flavors - pick what they have - and all the cakes had the same buttercream frosting - and then there were no tables and we had to eat our cake standing up! I asked someone about a flavor I saw on the website but it was not there that day and asked how I could try it - they said I would have to call every Sat AM to see if they made it, and if they did then I could come in. I said what if I pay for a sample? The answer was no. I said well what if I want to pay for cake of it, I at least want to try it, and they refused to find an easy way for me to get a sample. In this business, customer service is everything! The cake was okay, but I find it was over rated. We heard from lots of people it was the best cake ever - and I certainly don't agree with that. Also, we got a cream cheese blueberry pasty thing there for our family, and it was terrible! the smallest layer of pastry with a huge chuck of gross cream cheese in the middle. The pastry fell apart when you cut it and the cream chese stuff was not goof. I ended up going with Elegant Bakery - they make tasting appointments and samples just for you with the flavor cake, filling, and frosting you request, and they care about what you want and they do what you ask! Which is what should be expected from a wedding cake baker!

• Pros: Cake was okay
• Cons: Too busy to care about customers