Aurora >Werner's Master Tek
My daughter's car would not start and was over 15 miles away from where we normally, took it for service. Werner's was recommended by a business acquaintance. We had it towed there, I told the tow operator it was probably the starter. When I arrived at Werner's I told them I thought it was the starter. When the mechanic called me I asked if he had checked the starter. He had not. He told me it needed a tune-up, for about 370.00. When I questioned again about the starter he repeated it needed a tune-up. I agreed. The following day after performing the work he called to say that he checked and it now needed a starter for approx. 300.00. So now my bill was 773.00 including an 85.00 tow charge. After I cooled off I called to say I didn't appreciate how they refused to check the starter until after the tune-up was done. Would they discount the charges ? I was told they would reduce the charge by$100.00. I go to pay and see that all they did was remove the 100.00 diagnostic fee. When I originally signed paperwork I was told the fee would not be charged if they performed the work. So not only did they take advantage once, they did it a second time. How can I assume they did anything i was told. I would never recommend this place.
Glad I found these Guys.
These guys are awesome.
When I moved here from Florida, I blew a rod in my engine. I didn't know anybody here, so I had to find an honest garage to help me. Obviously replacing an engine is a very costly endeavour, even when you find someone honest, so it's that much more important to find the right place. I searched for awhile, reading all the reviews I could find and Werners stood out as a clear favorite. After bringing my business to them, I found out just how great these guys are.
Adam and Dana really took care of me, and continue to do so. I live in Highlands Ranch, so it is quite a haul from my house, but it's worth the trip. I was stranded in Aurora with my vehicle ( not from anything that they did ), and the garage was packed, but they gave me priority and spent four and a half hours to get me back on the road!
If you don't give these guys a shot, then you are taking your chances of getting screwed. They have definitely earned my business. Thanks Guys
Beat Darn Auto Repair Around.
Although they specialize in German made cars – Werner’s Master Tek works on everything! They have taken GREAT care of my Chevy Truck. Their prices are competitive or even better than some shops and way better than a dealer.
Werner’s Master Tek takes the time lay out the why and when of the repairs needed. They do not try to get you to commit to work you don’t need. They help you make a plan so you can keep your vehicle running and then schedule out what has to be done later.
Their service manager is very polite and doesn't treat women like we are stupid concerning cars/trucks! He is very clear when he is explaining what needs to be done.
I hate having my truck in the shop but Werner’s makes it a lot easier.
Very Impressive. The staff at Werner's Mastertek were so friendly and informative. The service manager and the techs really know what they are doing. Their pricing is very affordable and I will be taking my vehicle back for oil changes to transmission service. I will definately recommend Werner's to my friends, family and co-workers. GREAT EXPERIENCE!!!!!!!
THEY WILL SCREW YOU OVER!.
They had my car for a week! and kept telling me it was a diffrent problem each time. Beaware of there managers term "to diagnose" or where "we would start" that usually means its an extra $100 each time he says it, that is if he is ever in the office! he would not return my calls and was rude. i had to pay an extra $250 over the estimate and i had to pay for a part that they broke when replacing my timing belt. I would never go there again.
OVER CHARGED * RUDE* BROKE MY CAR
I am sorry that you had a bad experience with our service. I would like to make it right. Car repair is complicated, untimely & confusing and we try to explain it the best we can. If we broke something we would always replace it, but if it is something that is worn out or brittle because of time & wear you as the owner of the car need to step up, after all it is your car. Please contact me if we made a mistake let me make it right for you. We have a 3 year 36,000 mile limited warrantee. Rolf
terrible service,incompetance,slow,they also lied. Avoid this shop after having my car for two weeks they installed the wrong timing belt and incorrectly timed the fuel injection pump.Chris their service guy has no knowledge of diesel engines, by going online in two weeks I was able to diagnose and fix several problems they left me with. They did not reconnect the solenoid to the air intake making the turbo useless fortunately with the help of relatives I fixed this..STAY AWAY THEY OVERCHARGE AND DON'T FIX ANY THING CORRECTLY!!!
Best Automotive shop I have ever been to.. My audi broke down while I was visiting friends in Denver. Found Werner's on line, since there were no Audi dealerships on that side of town.. They identified the problem ( fuel pump) right away. Since I had to return to Vegas in 2 days, they completed the repair in 24 hours, and gave me a rental for $10. The cost was more than fair. I will NEVER go to a dealer again! Will you guys open a shop in Vegas, PLEEEEASE!
Not the fastest but fair and honest.. Took my car in and what was supposed to be two days ended up being 6 to change the fuel injectors and intake manifold gasket. Fortunately the cost didn't change and ten days later when one of the injectors failed they replaced it free of charge. Also they have $10 rental cars (through Enterprise) for the first two days you need it. The second time when the fuel injector failed they paid the entire cost of the rental car. I will definately be back if anything happens to my other car.
Great Service!. As a single woman I tend to be nervous about being "taken" by an automotive repair service, but at Werner's Mastertek I felt confident that I was being treated fairly. All repairs were expalined to me in detail for my preapproval. I was provided with a rental car, and the staff was knowledgable and curteous.
Audi Owner's Check Out Superior Service. This shop Clearly explained the problem, fixed less then the dealer with better service. They are great, Chris the service advisor is awesome. He made me feel right at home. They are very women friendly with very clean bathrooms and toys for the kids.
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