Rocky Mountain Urgent Care

11/08/09

Fastest Way to Flush Cash Down the Drain-STAY AWAY!

by joshuaorange at Citysearch

I went to Aurora UC on a Friday night. I was seen by a nurse before I was even finished with my papework. At first, I thought this was going to be amazing. I mean, I usually finish leafing through at least 2 magazines at every medical office I visit.

The nurse practicioner came in and looked in my nose and throat, felt my lymph nodes, and said, "well there's nothing i can do for you, sorry, maybe you can get your mom to pay for your visit, i know, it sucks" She offered to write a script for cough medicine, which I felt I did not need. After all, she said, "take tylenol, ibuprofen, drink juice". 10 minutes later, I was kicked to the curb.

I went to work the next night; I HAD to because of what i lost the night before. I called on Sunday, because they told me to follow up with them if symptoms worsen. "Sorry, its another $150 if you want the prescription" Are you kidding me?! The nurse told me to come back!

Dont give this organization your respect, they wont give you any back. All they want is your money. I paid for a service. I feel like I did not receive it. Isn't that the basis that our capitalist society is based on?

If anyone wants to picket this place, I will be right there with you. As soon as I get better anyways. Get ahold of me. I will NEVER recommend this place to anyone that I care about.

save your money: go to DENVER GENERAL if you dont have insurance.

• Pros: quick
• Cons: everything else

08/07/09

Smoky Hill Rd, charges are very high, very bad treatment

by vishemail at Citysearch

Hi,

Pl. don't visit any Rocky Mountain Urgent Care places.

very bad experience. I visited Smoky Hill Rd. location for minor cold and Sore throat and after 1 hr. waiting the Dr. spent only 2 min. and suggested using Tylenol.

and received statement $322.00 (new patient detailed visit 162 + Urgent Care fee 160).

• Pros: none
• Cons: over charge, waiting, Dr. not exp.,

05/15/09

Great Place

by purpleriver at Citysearch

I've gone to the Aurora location many times. I have always had good service although a few times the wait was long. Most of the time it was reasonable, nothing compared to the time spent in the ER down the street. Recently I had a problem with a bill. I have two insurance companies and there was a problem with the billing. I wrote Nathan Moore after not getting much accomplished with the billing department and the bottom line was that all was resolved. I think it says something when the head of a company addresses concerns like Nathan did. Back on July 18, 2008 he even gave his email address and phone number in his own review here. How many CEOs of other companies would publish this information so anyone can just write or call to resolve issues? To me it shows that he is genuinely interested in improving things. I wonder also how many of these others that had complaints “walked their concerns up the ladder” to try to resolve their issues rather than just writing a review (which I think should be a last resort). I would also urge others when writing a review of any company with multiple locations, to give the date and location along with what happened. Kudos to Nathan and all the people that take the time to resolve issues (both clients and companies) and those that write these reviews

• Pros: Location & friendly staff
• Cons: Billing.