Recommends

Alexandra P.

Joined 10 months ago

fair prices and good selection

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Hanako B.

Joined 1 year ago

LOST PRECIOUS SAPPHIRE EARRING. I was devastated when I discovered one side was gone, I'd just bought this set less than a year ago. My husband suggested I go to back to Shane and see what they could do for me. I was prepared to spend $$$ because NO jewelry company would just replace - no questions asked!! Boy was I wrong! I frantically explained my situation and showing the existing stud to a sales rep: JOSH, who immediately tried to calm me down. Then to my surprise, he told me it could be replaced at NO COST! Josh was extremely patient and helpful. He took me to the cashier to give me paperwork and a pick up date then, with a smile, sent me on my way.

Needless to say, I'm very impressed!

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lynn R.

Joined 1 years ago

WOW! From start to finish, they were fantastic!. When my husband suggested we go in this store, I didn't even want to go....was I ever wrong. This store had the best customer service I've ever experienced in a jewelry store, maybe, any store. Our saleperson, Josh Vales, was unparalleled. He was so incredibly helpful, patient, funny, calm, informative and above all, not pushy! We just loved working with him and would definitely ask for him by name. Although, the assistant store manager, Jillian Knotts, was also phenomenal so they obviously place great value in customer service. We purchased a beautiful diamond ring at a great price and how can you beat a lifetime warranty on the diamond and on the ring. My husband researched and their warranty was the most comprehensive of all the warranties we looked at, but they don't even charge for it! It comes standard with the ring! How can you beat that? Well, maybe the sixty (60)day money back guarantee! Unheard of! We're super happy with our purchase, but if we weren't, we'd just return it! Can't beat this place.

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RMR333

Joined 5 years ago

Great experience. I can't stand shopping, but the employees here made it easy. I knew what I needed, explained it to the employee, and in a short period of time, she showed me their selection. She answered all my questions without hesitation, and without being pushy. I would highly recommened them to anyone looking but jewelery....

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Designer and custom gold, platinum, diamond and pearl jewelry; also loose diamonds, repairs and a 30-day money-back guarantee.