Unprofessional staff manager in the
property. She seemed pretty nice at first. Check in process was okay. I Checked into the hotel in 2a to sleep. Complained about the loud TV noise happening in 2a in the morning. She said she will take care of it.
I called in for the 2nd time after attempting to just sleep over the noise with it for a couple of hours. The staff manager onsite said she walked through the rooms and heard nothing.
She then started becoming unprofessional and showed an attitude over the phone. If she simply offerred me to change the room (they had plenty of vacancy) or a simple apology of the possible leak on sound wall proof, I would been totally "OK" with it.
I also learned that when you call the front desk from your room, they don't know which room you are making a call. Make sure to tell them your room number first.
Showing an attitude against the customer who is simply trying to sleep in 4-5a in the morning shows a lot of unprofessionalism and raises concern about the quality of service provided by Ramada employees.
I ended up filing a complain with the upper management and just leaving the hotel room with no sleep after saying for a couple of hours in the room and paid $60+ for the night.
For more than 50 years, this hotel's familiar green sign has signaled budget-friendly lodging for families and business travelers..
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free when sharing a parent's room and as many as four children per family (age 12 or younger) eat for free at hotel restaurants. Other amenities include 24-hour business services, an in-room coffeemaker, iron, hair dryer, room service, a swimming pool and a fitness center.
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