The first thing the nurse told me at my visit was, "I know you're probably used to pediatricians who talk to you at the doorway, and only spend 15 minutes with your child, and rush you through. Well the insurance companies make them do that, but these doctors have been doing this for a LOOOONG time, so they don't care about insurance companies." My 14 month old's examination was actually thorough, the nursing staff was nice and informative. They were all wonderful with babies. The receptionists were actually nice and not rude because they are nurses also, not just some rude receptionist lady that doesn't know jack about jack, they job share. I was able to get an appointment within a week. After my child's last doctor, I was so happy to find this place.