Groove Subaru New Car Sale.
I had a very pleasant experience with the professional staff at Groove Subaru for purchase of a new 2011 Forester. I was treated with courtesy and respect and did not encounter high pressure sales tactics. Jeff Simpson and Dan Cote were wonderful to work with and I appreciate their knowledge and helpfulness. I would highly recommend this dealership.
Great Car Buying Experience!.
We went in to see if we were ready to trade our Mini Cooper S for an Outback as we have left the city for the Rocky Mountains. Tom Kim was there to guide us through the entire process and was extremely professional and courteous. I have never dealt with a dealership that not only honored all of their spoken policies, but were obviously comitted to making sure that we were 100% satisfied. and we are. We started out with a 2008 but ended up getting a 2011, and we love it. Mike, the Finance Manager, was great to deal with and managed to get us an awesome rate. Jeff, the Sales Manager, was very helpful in ensuring we had everything we needed. We are looking forward to many years with this new car and plan to have our service done there. When we buy our second car, we're definitely calling Tom Kim to set us up. It's Subaru all the way while we're in CO
Overpriced, untrustworthy, inaccurate..DON'T go here.
I have been going to Burt Subaru for service since 2002. I have always been incredibly happy and trusting of the service I received...but then again my car was still under warranty. these past two visits have me swearing off dealer service shops and definiltey not visiting Groove for my next Subaru purchase. For my last visit we had an 8:30 appt for them to check out a noise my car had been making. they promised it would be a quick turnaround. After 1 hour with the car they came out telling me I needed two new DOJ axel boots since they were cracked and also that one of my pulleys on the drive belt was bad. Mind you while my car was under warranty i had asked that they replace BOTH pulleys so was shocked to hear that one was bad. Turns out they only replaced one before so now they were asking for $215 to go back in and what they choose not to do before. They were also asking $490 for the DOJ axel boots. Needless to say, I ran out of there, but not for another 1 hour while they pulled my car around and charged me $50. I then decided to take my car to Strictly Automotive based on reviews from CarTalk. They looked under the hood and pulled apart the pulleys and found that both of them looked NEW and when it came to the boots, it wasn't the DOJ boots, it was the steering column boot and only one, which they replaced for $175...a far cry from $490. The car is no longer making the noise, my checkbook is relatively full and I will never ever visit Groove Subaru again.