Avoid the Pharmacy.
This is an excellent grocery store I have patronized for a decade. I have only good things to say about it except for one glaring exception: the pharmacy.
Customer-service skills are sorely needed for this rude, inattentive staff. Few, if any, have been trained to look up and say, with simple civility, "I'll be with you in a minute" when you arrive to drop off a prescription. Long lines -- a regular occurrence -- rarely produce a helpful solution like sending another person to one of the frequently unmanned cash registers. They putter about their jobs unconcerned as the line grows longer.
A recent glaring example of their utter indifference to service occurred when I called with one simple question: had my physician faxed in my prescription. After being instantly put on hold, I waited a long period of time with no answer. In the interim, the system timed out four times, which set the phone to ringing again. On each occasion, someone quite obviously picked up the phone and pressed hold again.
When I finally hung up in frustration and called back, I got a different person who said, you guessed it, "Can you hold?" Whereupon I said, no, I can't and squeezed in before he hung up that I just wanted to know if my prescription had been faxed in. It took him all of 10 seconds to confirm that it had.
When I informed him of what had happened before, he sarcastically said, "Thanks," -- certainly not "sorry for the incovenience"; that would violate his rudeness training manual.
Store manager, if you read this, please take action. This crew is badly in need of additional training. It's a black mark on a store that is otherwise staffed with dozens of friendly, customer service-oriented people.…
