9955 E Arapahoe Road, Centennial, CO | Directions 8011239.59512 -104.872512
M-Sa 9am-9pm, Su Closed
We bought a new Subaru last week, so this is a review of sales only, not the service department. Ann Marie was our sales contact via the internet, and Erik handled the paperwork in the finance department. This was a cash sale, with no trade in and no financing to complicate matters, so it was as simple as you can get. We shopped seven dealerships, and Ann Marie offered us the best price by far. It was so good we suspected there might be a catch when we went to the dealership to close the deal, but there were no catches, and no pressure for upgrades or anything else. Both Ann Marie and Erik briefly explained some options packages, which we declined, but neither of them tried to pressure us at all. This was a very smooth, clean, no-pressure sale at an exceptionally good price, and we are very pleased with the transaction.
Ryan and Scott did an outstanding job of not only helping us decide how to plan our car purchases, but they also stayed in touch via email until the right car came along! The whole deal went very smoothly, and there was never any undue pressure. And believe me, I would have left at the first sign of undue pressure! I recommend this dealership to ANYONE who wants to be truly served and treated fairly.
We had an awesome experience buying a used car with Scott and Lenny at GO Subaru. Scott spent several hours with us over the course of two days to answer all our questions and make sure we got what we needed. We didn't feel rushed or pressured, and in the end they gave us a fantastic deal.
Highly recommend going to see these guys first when you're looking for a car!
We bought a 2013 Outback from Ann Marie-- Great purchasing experience-- we got a very fair price and she made the transaction both fun and easy. She has a very personable, no pressure style and was very responsive throughout the whole process-- helping us to get exactly what we wanted. Would recommend her to anyone.
Worst customer service experience ever not just with a car service department. I have to return for a 5th trip for a recall which should have been done in one trip. Things like telling me the wrong length of time, after the test "do not drive if fails" then denying it was said, having to call National as they never ordered the part, turns out "do not drive if fails" was true and National gave us a rental car, and now, the work was not done completely according to my mechanic. Giving us less than two hours notice on a Friday afternoon to return the rental car ("or you will be charged the daily rate") was unbelievable. The service manager, Ken Burns, could not have been more rude to my husband. Why would we now want to use them for any service work?
Not right the first time... but they are trying! – This is an update- these guys failed to fix my car the first time I brought it in, but they seem to be genuinely trying to make that right for me thus far. They are working with us to keep me from being without a car while they look for a solution. They may not get it right the first time, but they seem to be making a genuine effort to make things right for me, so they are moving up in my book. I'll update again when everything is completed!
Fantastic – I bought a car recently from Go Subaru and worked with Jenny and her manager Courtney, not sure of the spelling of their names. I had a wonderful experience. Jenny was so attentive and patient with me. I had the same Toyota for YEARS and was interested in buying a new car. She got to know me as a person on a couple test drives that day. I left the dealership to go home and think about the cars she had shown me and she said she would call me the next day. The next day she called and said she had a list of cars she thought I would be interested in. I worked with Jenny over the next month, trying to decide whether or not I actually wanted to buy a new car. I am actually kind of cheap and couldn't justify the money lost after just driving off the lot. After all the searching, she did not give up on me. She called me and told me I had to come in and test drive a car she thinks would be perfect for me. She was honest with me and told me that it it wasn't like the cars I had been telling her I wanted to look at, but she was so sure that I went in the next day. I am VERY happy I did. I LOVE my car. She really listened to me and what my lifestyle is like and picked a car for me I wouldn't have considered for myself. Courtney, her manager, and Jenny worked with me on the price of my new (Used) car and gave me an awesome price on my trade-in! I am so happy with my car and love driving it everyday. I am also so grateful to Jenny for being patient with me and understanding what I wanted and what would fit me.
not great – I'd only suggest this dealership if they have the exact NEW car you want, and you pay cash or do your own financing.
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