Maxair

Doesn't Recommend

LE TR

Joined 3 years ago

I took my car in to have a simple part installed that I had purchased. When I came to pick it up there was mud all over the carpet and on the seat and it reeked of cigarette smoke. I complained but the guy just shrugged his shoulders and didn't even offer to wipe the mud off my seats.

I had an appointment scheduled for the installation which took about two hours. I dropped it off at 8:00 am and then called around 2:00 to see if it was ready and was told it probably would not be ready that day. I had to get a ride home and then back to work the next day. When I went in to pick it up at 4:00 pm on the second day the guy asked "why didn't you pick you car up yesterday, it was ready?" I told him that no one called me to tell me it was ready. He just looked at me and shrugged his shoulders again and said it wasn't his fault.

The installation was done correctly but this is not a well run business. They appear to have no idea what good customer service means. I do not recommend this company.