Great Store. I've been going to this store ever since I was 14 years old, I've always been impressed with the sales staff and tech staff, the master tech who has been there since I've been coming to the store is very knowledgeable and friendly as with all the staff. The new owner mike is very happy to assist you with any problems you might have and if he can fix the problem in under 10 mins he does not charge you. I won't go anywhere else for my computer parts because they have high quality parts unlike most other stores in the area.
The only place to go!. I've been going here for over 10 years and and i have always been taken very good care of. This is the only place i go anymore. I have reconmended this store to all my family and friends and everyone has been happy with the people and the products.
BEWARE!!! Hostile ownership and incompetent employees.. All refund requests must be presented by a lawyer. Please Beware!.
When I purchased my PC I was assured by the owner (Michael Crynes) that my satisfaction would be guaranteed. After about 1 week, my new PC would no longer boot. I brought is back to Computer Re-Store.
After more than 1 week, I was told they had no idea what was wrong and they would rebuild me a new PC, which would take another week. So, 2 weeks later, I received another PC. I took it home and began having problems again.
I returned the machine again. The tech told me nothing is wrong. However, I knew that the disk errors had been logged. She said she never looked at the log, but simply ran test software. After the head tech reviewed the log, he agreed the errors were drive-related. After few days I called and was told by the tech again that nothing was wrong and the machine may have "burped." That was his exact wording. At this point, the tech was very curt and rude with me, and said if I continued to come in with the machine he may have to charge me for my time. This is despite the fact that the machine is under warranty.
Upon walking into the store to pick the machine, I heard the tech talking badly about me to the owner. They proceeded to ignore me for a few minutes while still talking rudely about my problem. I explain that I could not use the machine if the drive kept failing. The tech then proceeded to accuse me of "wasting his time". The tech and owner explained that I was "guilty until innocent" and I was asked to come back tomorrow.
The next day I return and I am instantly met with hostility from the techs. Ultimately, I was told no one would help me, and that I should come back in the morning. I said I had work obligations, and they were behaving in an incompetent manner. She told me to "deal with it".
The next morning I told the owner I was unhappy with the computer, and the way I had been treated. I explained that, at that stage, I simply wanted my money refunded. He then informed me I would need to take him to court if I wanted any refund.
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