Elite Auto Glass
Denver, CO 80123-1350
Phone: (303) 973-9999
User Reviews for Elite Auto Glass
08/28/2008 Posted by aliens88
I have had good service from Elite Autoglass several times before, but this last encounter leaves a bad taste in my mouth. They came out to replace my windshield that had developed a stress fracture after one week. However when they installed the new glass the tech snapped off my rear-view mirror. He handed me the mirror and quickly said, "This broke, I didn't do it". Considering they are the only company that has touched that glass, I find that VERY hard to believe. I contacted them about reimbursing me for the cost of the mirror and they refused saying that they only believe what their tech says. The manager was very rude about the entire issue and even went so far as to say some kid probably broke it off. Funny...we've never had any kids in that car. Long story short, I'm out $100 for a new mirror and have to find a new company.
06/18/2008 Posted by Jasonaspen
I had gone to Elite to replace my windshield. About a week later, a small rock cracked it and cracked the new windshield. I took it back to the Elite on 120th, and even though it wasn't their fault, they came out to my place and replaced it... completely for free. Additionally, they could not have been any nicer. I wish all businesses had the same customer service skills these guys do!
Pros: Excellent customer service, great prices, product satisfaction
Cons: None
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