Unfortunatly Pinon Family practice is
not a family practice anymore as they are making me and my wife choose different medical offices. My wife is a patient (customer) but I tried to set up an appointment for myself only to find they are no longer accepting Medicare even with United Health care suppliment. I can only sumize they must have more customers than they can handle since I know Medicare with United Health pays more to the doctor than my old group insurance managed by Aetna did. (my wife had both and Aetna never payed beyond what Medicare paid) So turning my business down cannot be for monitary or profit reasons
I tried to do Pinon a favour by not making an appointment when I still had Aetna policy (through end of December)because I did not want them caught in a multi insurance policy scenario since I knew I would have to switch coverages very soon, but to my suprise that decsion ended up screwing me. So is Pinon a family practice? not in my case
I absolutely love the docs, nurses and staff at Pinon Family Practice. I found the office managers to be very responsive, helpful and diligent when I had a problem with my insurance company understanding a code and procedure. 1 phone call took care of the issue. My occupation is that of a CS Manager so believe me when I say I expect nothing but the best in customer care when I make a call to straighten something out. Keep up the wonderful care, service and compassion you have for your patients ladies, you are doing a great job!
While the doctors are wonderful, the office management leaves something to be desired. They never return any phone calls no matter how many messages you leave them. There are 2 managers and each one doesn't seem to know what is going on and there is a lack of communication between the two. I had a billing issue that took upwards of 4 months to resolve because the managment couldn't do their jobs. The rest of the staff is wonderful. I think the practice would be much better if different, more proactive management was brought in. Due to the stressful and ridiculous issues that the management put me through I will not be going to this practice anymore.
The Doctors are very knowledgable and Friendly.. My wife and I have been using Dr. Quick for about 20 years. They accept most Insurances and accept Credit Card payments.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!