Mostly good customer service-few exceptions. Usually Nordstrom is known for customer service and I shop there often enough to have been a happy with my experience most times. Usually the sales people are helpful and cheerful. The only exceptions are the women in the luxury lines of Eileen Fisher, St. John, Misook. I went on a slow weekday when I was only one of a couple of customers. Although they were happy to help me when they thought they were going to make a sale, when they didn't have my size I asked them to call Cherry Creek to see if they had it. I had to leave so I specifically asked them if they could call me to see if the other Nordstrom found them. I was surprised to get a message stating that they could not find out the answer (got sick of waiting on the phone line, probably) and just wished me luck in finding out the information on my own. It seems to me that when they realized that I would be going to Cherry Creek Nordstrom, they had no interest in helping me. It is sad that they are so obviously just concerned with their commission and are not helpful in finding what the customer is looking for even if it is at another Nordstrom.
Nordie's Know's Customer Service. Nordic’s is the best, and classic you won't see them put holiday decorations up early too classy for that! Want to pay less go the "Nordstrom Rack"and honestly the customer service is just is good difference is one has to wait in a line but the people are every bit as friendly and helpful. Nordstrom's is the one place I can count on, I am a Petite every other department has done away with Designer looks all accept Ralph Lauren, I guess we simply aren't worth the effort in Denver. Not Nordstrom’s thank God! We are not a forgotten part of the population.
Not what it used to be.....slowly going down hill..
Several years ago, the Park Meadows Nordstorm was THE place to go shopping. The store was bright sparkling and clean. Sales clerks were focused like a laser beam on customer service. Occasionally I?d find a clerk going above and beyond to help me, not just the typical ?I can call another store to see if they have it?. Nordstrom had a way to make you feel special and that magic would add to the enjoyment of your shopping experience.
Alas, no more!
If you can?t find your size on a high dollar item, say a nice dress or shoes; they will not voluntarily have it shipped from out of town to the store. This was a great convenience and saved you the return process in case it doesn?t fit or you simply don?t like it after all. Now you must buy it, sight unseen and have it shipped to your home. I won?t do this because I loath the return situation.
The accessory department has security tags on sunglasses and reading glasses. Sure the clerk that is two feet away from you will remove them, but since at nearly every breathing moment you have clerk surveillance, why must they put the irritating clunky plastic devices on the glasses? Takes all the joy out of trying on and purchasing expensive glasses.
Rude, overbearing, untrained staff. Occasionally I?ll still get a pro, but generally speaking I come into contact with clerks that are no more interested in their customer than a Target employee.
In the old days, I?d never have a clerk wait on me with a phone in her hand while speaking to a pal. It?s rude. Cross-talk among employees while they are taking your money is equally as rude.
The store is worn and in need of remodeling. No elaboration is necessary on that one.
I don?t know if it is the economy. But the degradation in service makes me very sad.. If I want 1st class customer service, I will have to try Zappos. I read an article in the Wall Street Journal, they are all about customer service.
Consistly impeccable customer service!. There is a reason why Nordstrom is my FAVORITE department store. I walked into the shoe department looking for a pair of shoes I'd seen about a month ago that caught my eye. Bummed that they no longer had them in stock I was thrilled when the sales rep offered to search throughout the company. She searched to see if any other stores had the shoes but unfortunately all stores were out. She didn't stop there. She tenaciously called the Nordstrom's outlet, store by store, until she located my shoes. How incredible is that? Great service, huh? Great job Nordstroms!
Legendary service, shoes to die for and fashion-forward merchandise keep shoppers returning..
Founded as a Seattle shoe store in 1901, this popular chain is now known for manageably priced designer duds. Shoppers find a hint of sophistication in the store's white floors and pianists on baby grands. Unique departments include the Brass Plum juniors' section with Ruby Rox and Diesel, and Studio 121 for career-savvy women. A business-centric men's clothing department offers Ben Sherman suits, while relaxed styles from Marc Jacobs and Lacoste are in The Rail department.
I Love Nordy's!!. Nordstrom is my favorite store for several reasons. First of all, the customer service is the best. There is always someone available to help you and I never have to hunt someone down. Secondly, their selection in shoes is the best I've seen. Few people know that Nordstrom actually started out as a shoe store in Seattle and grew into a department store. I know this because I was a proud employee during high school and college. Additionally, if they are out of stock in anything you want to purchase they will hunt it down for you at another store and you can have it transfered or shipped to your house! People have a misconception that Nordstrom is expensive. This is false. Nordstrom will price match any competitor. (not online competitors). If Foley's has the same exact product (color, brand, and style) then they will match the price. Nordstrom rules!
Nordstrom's has a different sytle which includes a little of everything. It how ever is limited to a little of each brand.
It has the best shoe selection it town for sizes 15 and above.
Nordstrom is the best!. Trying to find a women's size 10 1/2? Look to Nordstrom, one of Denver's very rare stores to carry such a size. The Rack is also a fun place to shop with great bargains on shoes you won't find anywhere else. Nordstrom is the best!
Everyone's favorite store.
My mother visits from Maine 2-3 times a year, and Nordstrom's is HER favorite store.
The anniversary sale is truly a sale, with lots of extra help, good supply, pretty darn good prices.
It's even my 6-year old's 2nd favorite store.
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