Mariel

BEAUTIFUL DRESSES AND BEAUTIFUL SERVICE!. I just bought my dress at Mariel yesterday and after trying on dresses at many stores, I have to say they have amazing service and a great selection of couture looks at great prices.I appreciate their store policys as my gown is in perfect condition . I enjoyed their special assistance, it was like having my own personal stylist!…

Absolute WORST Bridal Shop. TERRIBLE. They claim their dresses are unique to the area, this is an outright LIE. Other stores carry the same collections in the metro area. The service was literally the worst I have EVER been treated in a store. The saleswoman PHYSICALLY MANHANDLED ME. A dress was twisted so I went to adjust it and she ripped my arm away from the dress! There is a no photos policy and when I asked about this heavily hinting that I would NOT buy the dress without a photo of it, she just said "well, it's the owners policy." Also, while trying on veils, she just jammed the combs into my hair then ripped them out, taking plenty of my hair with them. Meanwhile she repeatedly insulted my man of honor, telling him he was worthless. I am stunned by the way I was treated at this store and strongly discourage anyone from shopping there.…

Pleasantly Surprised. I have to admit, after reading several reviews I was a little intimated about shopping at Mariel’s for my wedding dress. The shop came highly recommended by a colleague, so I gathered up my courage and made an appointment (Step 1). From the moment I walked in the store, I was greeted warmly and treated with care, kindness, and respect. Jenny assisted me, with some help and input from Denise, the owner, and I was very pleased with my entire shopping experience. I read about “the rules” of the store in other reviews, and was reminded again when I started my appointment, so there were no surprises. I understand their rationale for such rules and when I selected my dress I was very grateful it was in pristine condition. Jenny and Denise were very helpful and gave great advice about how to accessorize the dress. They were not pushy or rude; in fact they gave me lots of room to make my decision. My dress is beautiful and affordable. I won’t hesitate to recommend the shop to others and I plan to do more shopping at Mariel’s in the future.…

Completely Ruined Wedding Dress Shopping Experience. NO STARS! I have been window shopping at Mariel for a few years, waiting for my engagement and wedding dress shopping experience. After my recent engagement, I took my mom and a friend with the expectations of finding a unique and affordable dress. However, the lady who was helping me was extremely rude! They sell their samples, so obviously they try to take care of them, but they take it to a whole new level! No pictures, and I was not allowed to touch ANY part of the dress! Instead of being able to look through the racks and feel the material, etc., she had to pull out each one individually and ended up skipping sections because it was too much work. Before even going into the dressing room, I already felt awkward and like my experience was slipping away. I should have not even tried anything on. But, I wiped off my hands and face with a wipe, put a net over my head, and started the process. Awkward. Then, the lady snapped at my mom twice about barely touching a dress (wedding gown and evening gown alike). By the second dress, I felt like I couldn't even breathe the air... worse than going to a musuem. So much so that my mom and friend sat down 5 feet away from me and didn't get up to see any more dresses up close. I was extremely shocked and very saddened by what should have been a wonderful time with my mom and friend, trying on beautiful wedding dresses. Instead, I got a rude, bossy, uninformative, and condescending sales associate who stripped away ALL of the fun and excitement of wedding dress shopping. Luckily, at my next appointment at D'Annelli, I found THE ONE and purchased immediatly.…