William Crow Jewelry Inc.

Doesn't Recommend

bambro

Joined 2 years ago

I hate to give a bad review. But William Crow deserves one.. I hate to give a bad review, but I've waited long enough, through about 5 times of me stating that this is the last straw--this is the last straw. My (now) husband went to William Crowe to design my engagement ring. The ring, thanks to my husband's great taste, turned out beautiful and unique--an inset diamond with 2 little (non-precious, just sentimental) stones, one on either side. However our experience post-engagement left much to be desired. First, we picked out a wedding band for my husband, and ordered a smaller version of the same band for myself. When I picked up the rings, (2 weeks pre-wedding), they gave me the ring that my husband ordered, and for me a plain stock gold wedding band without the detail that we ordered. When I mentioned to the jeweler that this wasn't what I ordered, he basically shrugged, asked when the wedding was, and basically told me "tough luck" because of timing. I left, shocked, and my husband called to straighten things out. They did, after coaxing, rush my wedding band order so that I could have it for my wedding, however not without giving us a lot of stress (and why would we need to convince a jeweler to make something right!?)

1 year passes, and on Thanksgiving Day I realize that one of the stones is missing from my ring. While I understand that "these things happen", after 1 year of use, this is pretty unacceptable after only a year. But we took the ring back to William Crowe, who instead of rushing this order to make it right, tells us that there will be a delay getting this fixed because of the holidays. After 2 weeks of waiting, I finally got my ring back, and the replacement stone is a different size than the original and doesn't match the other on the other side of the diamond--a very obvious defect. My husband noticed this immediately when picking the ring up, and pointed it out to the jeweler who had noticed the same thing but hadn't done anything about it. Again, the answer we received was inadequate--well, we could take it back, and get it re-made again, but it will take a few weeks because of the season. So my husband took the inadequately fixed ring back, so that his wife could wear it during the holidays.

Last night I looked down at my hand and....guess what? Hardly a month has passed, and the stone is gone.

William Crowe needs to bend over backwards to get this fixed for us, and from previous experience, I'm feeling very doubtful that we'll get anything other than an offer to put another stone in the ring and wait for 2 more weeks. Crowe should make things EASY for husbands and husbands-to-be, they should not make products that fail this many times. I've now had to take off my engagement ring and give it back to them 2 times, when I would have preferred to have been able to keep the ring on always--especially since my wedding day, or even the day we got engaged.

Like I said, I hate to give a bad review. But William Crowe deserves one.

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vintagenola

Joined 5 years ago

Extremely great service. I am a nervous jewelry shopper. I don't tend to have a lot ot trust in most places from years of hearing horror stories. I needed to have a ring appraised, and took it to William Crow. They were able to accommodate me while I was there and were very reassuring, kind, and trustworthy. They were fair in their assessment of the ring and explained the various components they considered. They also provided me with two documents--one to provide and one keep for my own records. The person I worked with there was Mike. Thank you for providing me with wonderful service. I would definitely consider shopping here if I needed to in the future.

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kawaii21

Joined 6 years ago

Best Jeweler in Town!. Having moved from Chicago I was knowledgeable that some of the best jewelers in big cities are normally tucked away in high-rises downtown. They?re known only by word of mouth and their business thrives in secret. Well, I?m going to share with you this secret ? this is the BEST place in town to shop for jewelry! They have a very knowledge staff and friendly staff that treats everyone who walks through their door fairly. I?ve never received service from a jeweler like I?ve received here!

I unfortunately have an unusual finger to size and after the perfect proposal and an engagement ring that didn?t fit so perfectly I was devastated. But with the help from Jon at William Crow I now have the perfect custom ring at a more than a fair price. I?ve already sent him my high praises but I thought if I could help anyone else looking for something above and beyond from a jeweler I?d recommend a trip here over a large chain any day! Thank you again for everything!