Hotels >Hotel Monaco Denver, A Kimpton Hotel
stayed here with my husband for our anniversary, the staff was very accommodating. the room was awesome, very centrally located
Great hotel BUT... It's a great hotel but if any of you are looking to save some $$ then book it at goo.gl/FPxYD They have some of the best hotel deals on the web!
Wonderful looking hotel and food, but very noisy..
Upon entering the Hotel Monaco the decor was stunning and truly amazing throughout the Hotel. However they did get our reservation wrong and were not able to change it due to being booked.
The restaurant, Panzano's, had excellent and amazing food, but the srevice could use some tightening up there and at the front door. The server brought the incorrect order how we ordered it, but we did not have time to change it due to a time schedule. The front door man was hit or miss too. Sometimes there was plenty of staff at the front door and other times there was nobody to be seen.
The rooms were beautifully decorated! The only problem was you could hear anybody and everybody that went down the hall. If you can sleep with noise then I would definitely stay in this hotel. If there was someone staying across the hall from you it sounded as if they were sticking their key card in your door.
The morning coffee bar and the evening wine was a brillant and wonderful touch.
It was located close to everything downtown, so very convenient place to stay. Denver is a very clean place to visit!
Incompetent Thieves. My friend was spending one last night with his girlfriend before he was off to boot camp. Knowing that in just a few months he may find himself in Afganistan, my wife and I wanted to be sure his last night with his girlfriend was a special one. We asked the check in girl if we would be able to send up a gift for them. She said it would be no problem. We gave her the wrapped gift and card as well as the name of our friend who she confirmed was registered. Unfortunately, when we asked our friend about the gift, he stated that he never got it. Since then, I have contacted the hotel on four sepereate occations to speak with a manager. I have left two messages with a guy named Vonn, and two with a guy named Parker. Vonn never returned my messages. Parker called me back after my second message. I told him what had happend. He told me he would research this incedent. I have never heard back from the man. Obviously, incompetent, or dishonest employees is the statis quo at this hotel. I will never do business with them. And if you value your belongings, I would suggest you don't either. There are plenty of historic hotels in Denver. Choose any of the other ones first.
A Fabulous Experience!.
I stayed here with my family and pooch for the Thanksgiving holiday. The staff here were incredibly attentive, opening up doors, friendly smiles, great service and all in all just a great experience. The wine hour was wonderful and everyone brought down their poochies and sat by the fire. There wasn't one snobby person in the place which made it even better.
I would highly recommend the Hotel Monaco to anyone that visits Denver. I would certainly stay here again in a heart beat. They made our Thanksgiving stay a memorable one!
Great, but not perfect as expected.
I took my wife to Denver for a “babymoon” and a chance to relax for a few days. I decided to stay at the Hotel Monaco Denver after a perfect experience with the Hotel Monaco Chicago last year. I debated staying at the JW Marriott in Cherry Creek, but ultimately was persuaded by a rate which included a continental breakfast (more on that later) and the special attention we had received at Monaco before. In short, at the Hotel Monaco in Chicago, we were overwhelmed by the service and attention to detail, which surpassed what we were used to—and that experience persuaded me to stay at the Monaco in Denver.
The hotel has a good location and is located one block off of the 16th street Mall. We easily walked all over downtown, and the free RTD Mall shuttle is a great convenience.
My wife had a prenatal massage at the Renaissance Spa in the hotel. She was happy with the massage ($90 for 60 minutes) and had a great experience. She said the spa was nice. I found out later that the spa has a “happy hour”—from Monday through Wednesday, spa services are 20% off from 9-11 and 1-4. Being a thrifty person, that would have been good to know.
Lastly, when we received our bill, we were charged for valet parking which we did not use. Lori, the manager, did fix the bill. Another disappointment was that the business center was not free to use (the first 15 minutes are) and it is $.49 to print each black and white page. Lesser quality hotels I have stayed in (Courtyard, Fairfield Inn) have free business centers with free printing. This seemed rather cheap to me, especially when the Hotel Monaco is not a cheap place to stay.
All in all the stay reminded me of a stay at a Marriott--a nice hotel, adequate service, but nothing special. It wasn't until the last day of our stay that a doorman actually opened the front door for us. I never saw a concierge at the concierge desk, and there was a noticeable lack of personnel in the reception area. To compare, in Chicago, you could not get near the front door before someone opened it for you and there was always at least 2 people at the front desk and a concierge. Another disappointment was we rented a car to take a day trip, and I pulled in front of the hotel to pick up my wife--the valet asked me to move the car, even after I explained I was a hotel guest there to pick up my pregnant wife. Also, we never received our goldfish, which while crushing to our stay, was strange. In Chicago, they turned down our beds at night and left mints, but that never happened here.
To sum, the hotel is perfectly nice, and in any other circumstance, I would consider this a great stay, but my prior experience with the Hotel Monaco Chicago had me expecting extraordinary quality in the hotel, a higher level of service, and a more friendly, welcoming environment. For the price ($164), I expect more attention from the staff and a very high level of hotel quality. There seemed to be a shortage of staff, and no one (except the server at the wine hour) was overly friendly. You might ask “why didn’t you complain?” First, we are not ones to complain unless something is seriously wrong. Second, no one ever called us or stopped us to ask how our stay was. If they had, I would have told them about my disappointments. (Once again, at the Hotel Monaco Chicago, someone called the first night to make sure our room was satisfactory and we were happy). For a hotel that touts itself as a Top 500 World Hotel, the stay was nothing special. I want to be clear, this is a nice hotel, and if you are used to staying at large chain hotels (Marriott, Omni, Westin, etc) you won’t be disappointed and won’t notice any difference in quality. However, if you have stayed in a Kimpton Hotel before, you have certain expectations of quality and service, and at the Hotel Monaco Denver for this stay, those expectations were not met.
Cute Decor but bed dipped in the middle, hated the pillows... Ok so I've heard alot of positive things about this hotel so I booked it. The room is adorable and the l'occitane amenties are nice, but the bed sucked it dipped in the middle. THE PILLOWS- the sham pillows were like rocks and the down pillows felt like they had 5 feathers in them. The deluxe king room is so small (375 sq ft)! But in all fairness they did have that on their website. It's seriously hard to have 2 people change clothes in there. But the front desk people were very nice, when we asked for toothpaste they had it to our room in like 2 min, and it's a good location.
Great boutique experience with a few fixable glitches. We stayed here for our 2 year anniversary. The booking of the room went well, and upon arrival we were upgraded! I decided to do the ROMANCE package that included a movie, breakfast vouchers for Panzanos, as well as champagne/chocolate covered strawberries. I had requested a goldfish to be in our room upon arrival, but we were missing our little friend when we first came to the room. I called the front desk and they quickly brought one up. My fiance needed his suit pressed, and I also called to the front desk and they made it happen within a few hours! Totally awesome! However, after we had gone out to dinner, we came back to enjoy a soak in the jacuzzi tub with champagne and chocolate covered strawberries. We opened up the box from Rocky Mountain Chocolate Factory to see MOLDY chocolate covered strawberries. Not just crusty, but covered halfway with mold. GROSS! Talk about a mood killer! We called down to the front desk to request a replacement dessert, and NOTHING was sent up to our room. We received an apology the next day from the concierge, as they order the goods directly from the Rocky Mountain Chocolate Factory, it really wasn't their fault...unless they had kept them in the fridge too long?? I don't know. Anyway, when we checked out, there was a small non-moldy chocolate gift for us from the local owner of the local Rocky Mountain Chocolate Factory store and a bouquet of flowers; a gesture I appreciated. Too bad the hotel didn't send us anything while we were chillin in the jacuzzi with no goodies! As far as the hotel is concerned, everything was clean and beautiful. The bed was really comfortable, and the decor is extremely unique. The wine gathering was fun, and the complimentary chair massages were AWESOME! Tip: if you don't like or are allergic to dogs, do not stay here. People are walking around with their dogs on a leash, and there were a few times when some guests' pets would start barking and snarling at each other in the lobby.
favorite mile high hotel. I used to live in Denver and whenever I go back I stay at the Hotel Monaco. I love the quirky decor and you can't beat the location!
Sophisticated Style and service with out the stuffiness.
When checking in for a one night get away I recieved much more than my room key. The Front Desk staff wanted to know where I was coming in from and was ready for my dog as well. I was told that it was a "must " to sit and relax with a glass of wine at their nightly wine reception in the lobby.. dogs welcome as well.
The service was outstanding all thoughout the stay including our gold fish in our room. When ready to go to dinner the front desk asked if I needed someone to walk our dog and play with her. Morning room service was prompt and I was welcomed by someone who told me about the weather outside and what to do around the hotel for breakfast and the bike path.
Job well done from the check in smiles to the check out "when are you coming back to see us". Felt like home
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