Denver >Spa Universaire
Overrated. Owner is rude and walks around in her fur coat. Obviously someone who cares so little for the animals who are mercilessly slaughtered so she can look 'good' is not someone I want to give money to. Not to mention she acts like two different people. I live in her building. She is extremely nice at her business office and absolutely rude and condescending outside of her business. Massages are mediocre, don't be fooled. There are better options. Send her a message its NOT okay for an animal to be slaughtered for its fur. What a total b*tch.
OMG!...I've had many massages over 40 years in many cities and Matt and his team are true professionals...not only are they knowledgable of the human body, but the massage focused on my issues, not the type of "general" massage you get at a franchise...forget Groupon...this is the real deal! As Arnold said, "I'll be back."
The staff and ambiance in this spa are amazing! I'm there every month...
Is anyone looking for Kristen Loesch - I found her!.
Kristen L. Lead Esthetician
I found her at The Woodhouse Day Spa in Castle Pines at 880 Happy Canyon Road, Castle Rock, CO 80108 (720)895-8488 in the Village at Castle Pines.
Absolute Soul Rejuvenation.
From the very first time I walked into Spa Universaire, I felt more pampered, cared for, appreciated and welcomed than any other similar facility I've ever been in, anywhere. Their spa is exquisite, and their customer service is BAR NONE. If I could give it ten stars, I would. Betty is unprecedented as a manager and Andie is far and away one of the most caring, compassionate, educated, talented massage therapists I've had the good fortune to find.
Every sense is engaged in relaxing, pleasant stimulation; from the sound of water gently falling, the dimmed lights to ease strain and help one relax, the subtle scents that linger just on the edge of the air and seem to draw out every tether the day has bound one up in, the calming music that is lambent on the edge of the shadows from which soft candlelight glows... to the soothing warmth of a mug of hot tea in a quiet room in which to find repose with book lined walls and soft light.
The absolute indulgence doesn't end there; it continues with privacy geared and very comfortable changing rooms with thick snuggly robes, cushioned seats, private steam room, private bathroom and assorted amenities, the big steam room with swedish shower and more amenities to soak away every stress and care, the option of several thoughtfully designed rooms in which to receive a very caring and thorough massage that soothes away every ache, worry, stress, pain, and thought.
Featured rooms include Rocky Mountain, Carribean Beach, Oriental, Egyptian and several others.
What every single aspect of this place does for my senses, soul, heart and mind from the moment I walk in until the time I leave is nothing short of spiritual refreshment, regrouping, recentering, cleansing, strengthening, relaxing, calming, refocusing, realigning, and is such a monumental lift for me that I have yet to find anything other than the shore of an ocean to match it. It is one of the most incredible hidden gems in Denver, and what puts the cherry on top is that it's AFFORDABLE and worth every single penny. Do Not Miss It.
Betty Is The Spa's Success.
I slept wrong and had a kink in my neck. Betty, at Spa Universaire, was lovely and scheduled me an appointment that same day (I called at 9:00 and my appt was at 12:15). Betty truly emulates the customer service that all spas should have. She was very attentive and made me feel comfortable as soon as I arrived. Betty fulfills multiple roles at the spa (repair woman, receptionist, attendant, etc.). Betty is the best review for this spa!
The facilities are extremely small and they are very limited in space. The space could use a better design.
Wonderful, just wonderful. Best spa downtown. Not necessarily the most expensive or fancy but the charm and massage therapists make up for it ten fold. Everyone was so naturally warm but the massage therapist I would highlight is Matthew, this guy is of a special breed I have not experienced in years and I going close to 20 years of being a massage veteran ! Don't Walk, Run to this spa!
A Timeless Journey. The first time I stepped into Spa Universaire I experienced feelings of comfort and relaxation. The attention to every detail by each member of the Spa
Front desk can't get their crap together!.
I've been to Spa Universaire three times now (my husband got me gift certificates for Valentine's Day) and while the massages have all been great, the front desk seems to f*** it up every time.
Last time I called to book an appointment and requested the massage therapist I had the first time. I thought I was all set and looking forward to the massage. When I walked in they started hurrying me through. When the therapist came out to greet me, it wasn't the guy that I requested. Going with the flow I went to the room and she started but made a comment that she would have to hurry. Finally, I said "I'm sorry but is there something wrong? My appt was at 1:30 and was suppose to be with XXX (I don't remember his name now) and I got here on time." She went out and checked with the front desk and the receptionist who booked my appt took it down wrong. At the very least I got an apology for the mix up.
Today, I booked at the last minute and was happy with whoever could get me in. The massage was great and I was completely relaxed. However, when I came out and gave the receptionist my gift certificate the computer wouldn't accept the number. She looked it up in the log to find that it hadn't been used but called the mgr on duty to ask her what to do. "Betty said she'll be right down," the girl told me. As I'm sitting there, I watched another patron go through the same fiasco checking out with a gift certificate. No kidding, 30 minutes later the receptionist calls Betty again who this time tells her to just accept the gift certificate and they can figure out the computer later. Are you kidding me? So much for leaving relaxed. The worst part was the receptionist didn't even acknowledge the wait or headache. Ugh!
Don't waste your time or money.
I was so lucky!. I was so lucky…just hanging outside by the Jacuzzi when the spa reservationist came to look for someone who had scheduled an appointment. I said “no – not me….I wish” - to which she replied, “we have a massage therapist available if you would like to have a massage. “Sure”, I said as I followed her inside to the reception. Wow! How lucky was that! Then my luck continued as the massage therapist I received was Drea. First, she cleaned my feet, very nice…it was then that I asked if I could change my ½ massage to an hour. Once I felt her touch I knew she would be good. I had been in Denver a week working a conference and really needed a massage. I live in Northern CA and have massages quite frequently – I was amazed that I was having this incredible massage in Denver at a hotel. You should only be so lucky as to have a massage with Drea – she is gifted and has the healing touch! Be kind to yourself and schedule one now.
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