Colorado Athletic Club - Downtown

Stay away from Colorado Athletic Club on Welton. My boyfriend stopped in for pricing information on this club, and the next thing he knew, he's being pressured into a free beer with the manager while they signed him up for a $90 per month membership. He was told he could cancel in writing within 14 days. When he sent them an email to cancel, he started getting a flood of phone calls pressuring him to stay. Finally, after several phone calls asking why the email cancellation didn't work and how to cancel for real this time, he was told he could come in any time during business hours to cancel, only to be told that that wasn't true b/c he supposedly needed to speak with the membership person, who wasn't there. At that point, he came close to "losing it" and threatened reported them to the BBB, if they didn't take care of him right at that moment. The threat of the scene he was about to create got 3 people with cancellation applications and apologies right away and the deal was finally done! It still took 1 week even after finally completing the ridiculous cancellation paperwork before he got his refund.…

Deceptive, liars and too expensive. I just finished a dispute over charges with them recently with the famous business watchdog group that sounds like Bitter Busyness Bureau (citysearch flags the real name of the bureau as inappropriate for some reason). They have a Bitter Busyness Bureau rating of "F" I didn't get the reimbursement I wanted, but that complaint could have gone on forever because they must have people who only deal with Bitter Busyness Bureau complaints and are dedicated to being as deceptive as they can with them. Long story short, they canceled their contract with the pool at the Hyatt without telling their customers. I only used the pool, never once stepped into the gym except to get my Hyatt parking ticket stamped. So when I found out the pool contract ended, two days after the first day of the month, I told them I wanted to cancel. Since I missed the 1st of the month deadline (by 2 days, mind you) to give them a 30 day notice of cancellation, they said they'd have to charge me for 2 more months. I told them that if I would have known 30 days ago that the pool contract had ended, I would have done so. Many emails and phone calls later and filing a complaint with the Bitter Busyness Bureau, they still got me for $70 I shouldn't have had to pay them.…

Not very motivated. This club employs some good or even great staff, but the turnover is pretty high and there is a level of disorganization about the place. For the 5 years of my membership, I found it convenient because I worked downtown. However, they kept raising the prices but didn't really make any positive changes. Many times, classes are cancelled for no reason. They seemed to have stopped offering cutting edge or new classes and the times are fairly inconvenient once you stop working downtown, which I did. I enjoyed my membership to a point, but the company really doesn't seem very motivated in keeping its membership happy.…

Colorado Athletic Club accounting process is a nightmare. The Colorado Athletic Club has severe accounting problems. I personally walked a check down for my monthly payment 4 different times. I have no idea what they did with these checks and neither do they. They then sent me past due notices for payments that their teenage secretaries in deed received. I then called the main office (inverness), of which no one is of any help either. I do NOT recommend this Club to anyone. Their are plenty of other exclusive clubs that are cleaner and nicer, for less!!…