Worst service I've ever received from a Rental Car company..
I view Enterprise as THE standard in rental car companies. However, my experience with this particular location was so disappointing that I
stopped my transaction and phoned another (Enterprise) location before they even picked me up.
Without going into great detail, Seth and Jack dropped the ball at least three times in the short time I dealt with them. From messing up my reservation and pickup time to failing to phone me as promised to being nearly two hours late in picking me up...each time apologizing for the mishap and chalking it up to miscommunication within their offfice, as if that made everything ok.
At the end of the day, no apologies can make up for such poor service, time I wasted sitting around waiting for them, and a couple of other unfortunate circumstances and inconveniences that resulted indirectly as a result of thier poor performance.
I will use Enterprise again...just not this location.
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Contributor Joined 9 years ago
October 03, 2008
Editorial Review by Citysearch Editors.
North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals
are available.
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