Gravity Music Gear

Doesn't Recommend

Merlan j.

Joined 1 year ago

Bought a guitar and an amp, two separate times, on eBay. Both times, the item was not as described. Customer service refused to take the items back or provide any type of compensation. Buyer beware

Doesn't Recommend

Evan F.

Joined 1 year ago

Awful. Just really awful. Cannot stress how awful.

Doesn't Recommend

Michale J.

Joined 1 year ago

Ripped me off and would not make it right. Insulted me and others like me (based on what I've read about them online). Check them out before buying -- they are like a really awful pawn shop. Customers come last at Gravity Music Gear.

Doesn't Recommend

Joe D.

Joined 1 year ago

Really bad experience. Total rip off.. Really bad experience. Total rip off. Poor customer service. Awful employees. Do not recommend Gravity Music AT ALL

Doesn't Recommend

Julie A.

Joined 1 year ago

Sent wrong item, never made it right.. Sent wrong item, never made it right. Asked me to pay them directly so I had no recourse. This place is a huge scam--there are hundreds of people just like me that have been screwed by this shabby business. They are not registered with the Better Business Bureau. Check their eBay feedback as well.. They have 99% from selling strings and such, but they have hundreds of negative feedbacks from others who have been screwed. STAY FAR AWAY

Doesn't Recommend

Jason K.

Joined 1 year ago

worst music store in history. total scam. rip off customers and products are not as described. employees are complete jerks

Doesn't Recommend

John D.

Joined 1 year ago

I had a bad experience with Gravity Music Gear. Brad and Chris, both managers, both verbally insulted me and sent me a defective item. They were not willing to do ANYTHING to correct the error. Guitar had a broken truss rod and they didn't think to mention it! TERRIBLE place to shop for gear.

Doesn't Recommend

Richard C.

Joined 1 year ago

Joke of a store. Never followed through with a sale, and never refunded my money. STAY AWAY FROM GRAVITY MUSIC GEAR!

NOT RECOMMENDED AT ALL!

Doesn't Recommend

ml l.

Joined 1 year ago

Joke of a company. Never followed through. Called me a "girl" and cursed at me on the phone when I wanted a refund.

Very poor business practiced. NOT RECOMMENDED! STAY AWAY!!

Doesn't Recommend

m l.

Joined 1 year ago

Wow, what a mess. These folks shipped an already damaged guitar in a case, with no padding. When the guitar arrived, a 9 volt battery was flying around within the guitar, which caused several huge splits in the guitar. I was offered a $100 partial refund. After three days, a manager named Chris emailed me and requested that I send the guitar back for a full refund so they could repair it and sell it again. Mind you, this is three days after the $100 refund was promised. In the meantime, I had taken the guitar to my luthier (an hour drive each way). When I told Gravity this, they insisted I send the guitar back anyway... which was obviously IMPOSSIBLE.

Every employee I spoke to, on the phone and online, was rude and insulting to speak to.

I should also mentioned that they requested that I pay them directly via credit card, not through eBay, so they could save some money in fees. This prevented me from having any recourse when they decided to be unethical and went back on their word.

WORST EXPERIENCE WITH A GUITAR SHOP EVER!!!!!!!!!!!

WORST EXPERIENCE WITH A GUITAR SHOP EVER!!!!!!!!!!!

WORST EXPERIENCE WITH A GUITAR SHOP EVER!!!!!!!!!!!