Domo Restaurant

10/21/09

Wowza! That's some poor service!

by 2topdotcom at Citysearch

My partner and I used to frequent Domo weekly until we realized on our last visit that we are, in fact, not masochists and do not like being treated poorly despite how good the food is. Our service was heinous....Our server "Daisy" was totally unhelpful, ignored drink re-fill requests, and was basically totally aloof. I understand that part of Domo's authenticity effect is not making ANY changes to menu items but is it too much to ask for the shrimp tempura to be placed outside of the soup so it doesn't get soggy?? Apparently so, because our request (among others) was denied. In short, regardless of the food quality, Domo left a bad taste in my mouth...

• Pros: Good food/ interesting ambiance
• Cons: Pretty much the worst service...ever

10/09/09

domo thanks but NEVER AGAIN!

by katarddx at Citysearch

I have been coming here on at least once a week basis for years (pretty sure twice is more accurate and I usually bring at least 3 people with me) and since I work near by in Police Bldg I have brought many first timers who are now regulars at your restaurant.

I had guests from Europe here in Denver for 2 weeks. I told them so many stories about a fine establishment called domo, and by many, I do mean many stories…so they couldn’t wait to see the famous Domo! If they only knew…

My wife and I took our guests (5 altogether) and went to Domo Restaurant on a 09-24-09.

Once, Domo was a great establishment, but for me, those days are over since I am not coming back ever again.

What a total mess this fine establishment has become!

After 45 minutes (they promised to seat us in 10-15 minutes), we finally got our table! And I went to restroom twice in meantime and checked that 2 (yes TWO) tables were empty! When complained I was told that there is a big party of people inside and we just have to wait. Off course I checked again, the party was actually 6 people! That is the BIG party at your restaurant??? 6 adults and 6 kids – all of them 2 years old or less! And STILL 2 empty tables.

Two tables (which were seated 35 minutes AFTER we arrived), including a table of 6, were all served before us).

Our server NEVER came back to our table to check in with us. He took our order and went his way… never told that wait for food is going to be a long nightmare…

On top of all that my business partner (from Germany so he is used to cold) was literally shaking from the cold INSIDE!

I had to get up to alert waiter that a mistake had probably been made since we never received our orders. He said it is going to be another 20-30 minutes! And we were sitting at the table for at least 45! 90 minutes of waiting already!

Now, I do realize that mistakes can happen in all restaurants. I waited before at Domo for food… But this time it went overboard.

Your wait stuff kept telling us about “big party they had and how busy kitchen is” but we were there and we KNOW how big of a party that was!

As we were exiting the restaurant (after 2 hours and never getting our orders) , we approached the host, and I told here the very same thing I am writing here but she did not give a damn! Instead, she turned around to newly arrived couple to show them their table. However that couple asked me what is going on (since they overheard the story) and I told the – they turned around and left Domo without a word! Now, that was not my intention but I will make sure that anyone I know find out about our experience. Never take your guests and especially your business guests to Domo! NEVER!I understand that limited server staff and limited cook staff is clearly the problem but that is your problem not mine.

It's sad that you as a owner, are not aware what's really going on now.

I almost cannot believe how horrible our experience was. If my wife wasn't with me, I would have blown a gasket! I've NEVER, EVER, EVER been treated so rudely. On top of that now I am a laughing stock of business partner! And for that I will make sure that I share this story with every single person I ever introduced to Domo!

Thanks a lot DOMO! But NEVER again!

• Pros: food is good, when it arrives...
• Cons: everything else

06/09/09

A great cultural experience!

by mandalynn16 at Citysearch

I have worked in food service for many years, and have eaten at Domo many times. The food is fantastic, the service is friendly and knowledgeable, and the ambience is amazing. You should sit in the garden when weather permits...it is beautiful and you forget that you are just a block off of Colfax. The ever-changing side dishes maintain a fun, unpredictable menu.

I am appalled at the discourteousness of some of the other reviews. A guest in ANY restaurant should never expect special treatment because of a dietary restriction, and that is something the person should know before they decide to leave their house to go out and eat. Chef's, especially those in upscale restaurants, prepare dishes in a certain manner, because they know what tastes best. People who do not want what is offered on the menu should stay home and cook for themselves (especially seafood at a Japanese restaurant!?!). It is unjust to give someone a bad review because of your medical problems or food aversions. You should all be ashamed of yourselves.

• Pros: Food, ambience, culture, service
• Cons: None.