Denver >Food & Dining > Domo Restaurant
Great fresh food and traditional Japanese meals. The portions are gigantic and worthy of bringing home with you. I had the maguro tuna and the ramen noodle bowl, it was delicious. Highly recommend :)
Fish smelled and tasted terrible, service unaccommodating.
Went there on 8/18/10 with 5 friends. I love sushi, LOVE sushi. However, this sushi was different. I didn't care for the style and the combination of tastes put together for a meal. A friend and I ordered the maguro tuna sashimi and it came out smelling foul and tasting worse. It was definitely not fresh! No question! I have eaten tons of tuna in my life and this was just not fresh and not the quality I expected.
When I called our server's attention to this he told me that I didn't know what fresh fish was like. Not wanting to get in an argument or detail the literally hundreds of times I've had raw tuna, I asked if we could just get something else since we didn't think the quality was what it should be. He said he'd have to talk to the manager and stomped off, but then never came back! He didn't come back to our table for at least 15 minutes and when he did he ignored us. When I asked him about a new meal, he smugly said he talked to the manager and the fish is fresh, end of story.
I was insulted and felt that for a large party ordering loads of food and drink this was beyond rude. None of us will ever go there again. I don't know if someone ordered it for takeout and didn't pick it up and then they served it to us or what. The food and service were terrible! Please do not encourage their rude behavior by patronizing this place. There are many other Japanese restaurants more deserving.
A Horrible Experience at Domo!.
I had a horrible experience at lunch at Domo Japanese Restaurant today. I read their website before going there and knew that “authentic” meant different according to them and I was ready for that. For example, they don’t have any soy sauce there supposedly not to overpower the “delicate tastes”. Just sounds like a good way to save on soy sauce costs from what I experienced. Now here’s a clue: whenever a restaurant’s marketing makes it sound like they are doing you a favor by allowing you the privilege of eating there, steer clear!
I love sushi so I ordered the 3rd item in the sashimi section, the “nori toro”. The top level description of the sashimi section on the menu says “sliced fish”, so that’s what I was expecting. Sashimi means sliced fish everywhere you go. If I had been reading carefully like a contract I would have seen that the 3rd item says “minced” way down at the bottom. You may want to consult your attorney before ordering at Domo and make sure that you understand all the terms of the contract, er uh menu. My waitress came with the food, set it down and ran off quickly. I didn’t see that it was just a few measly tidbits of chopped “fish” until she was gone and she didn’t come back for a long time. I wasn’t even sure what I was looking at in the bowl. Finally I figured out that was supposed to be the fish, so I tried to call her back. There wasn’t much fish there at all and the little bit that was there looked like somebody had already eaten it and puked in into the bowl.
While I was waiting I looked around at other people’s dishes and saw that they were all these “pretty on the plate” dishes. No one was leaving there stuffed. Finally she came back and I told her that I wasn’t expecting chopped fish and that I would like her to ask the kitchen if they would give me a different sashimi replacement. She said ok she would ask. I ate the side dishes while I waited a long time but didn’t touch the sashimi. I also told both the 2 hostesses that I was very unhappy and didn’t expect or like the chopped fish. Finally after a long time I had to call the waitress back and asked her what the kitchen said. I could tell that she didn’t even talk to them about it. She said that because I ate the side dishes I was basically screwed. I wasn’t asking for a whole meal just a main course replacement. THE WORST PART WAS THAT NOBOBY CARED, NOBODY GAVE A DAMM AND NOBODY OFFERED TO MAKE IT RIGHT IN ANY WAY WHATSOVER. So I left hungry and $10.26 poorer. So I thought, I’ll email the sensei, the Head Honcho, Master Domo himself. Surely he will understand customer service and make things right. But guess what! No response from the sensei. Nothing, nada, zip! So since absolutely no one there cares, I thought I’d tell all of you about the little puke fish. And so Chef Domo whatever you do please don’t give me that “authentic” speech that’s on your website. When I wrote you I didn’t even want you to give me anything. I was simply under the delusion that you like to improve your customer service. You should instruct your waiters to tell people that the nori toro is chopped, not sliced like everyone in all of America expects it to be. By the way, if your place were really authentic, everyone would all leave their shoes at the door and would be sitting on the floor in there.
Wowza! That's some poor service!. My partner and I used to frequent Domo weekly until we realized on our last visit that we are, in fact, not masochists and do not like being treated poorly despite how good the food is. Our service was heinous....Our server "Daisy" was totally unhelpful, ignored drink re-fill requests, and was basically totally aloof. I understand that part of Domo's authenticity effect is not making ANY changes to menu items but is it too much to ask for the shrimp tempura to be placed outside of the soup so it doesn't get soggy?? Apparently so, because our request (among others) was denied. In short, regardless of the food quality, Domo left a bad taste in my mouth...
domo thanks but NEVER AGAIN!.
I have been coming here on at least once a week basis for years (pretty sure twice is more accurate and I usually bring at least 3 people with me) and since I work near by in Police Bldg I have brought many first timers who are now regulars at your restaurant.
I had guests from Europe here in Denver for 2 weeks. I told them so many stories about a fine establishment called domo, and by many, I do mean many stories…so they couldn’t wait to see the famous Domo! If they only knew…
My wife and I took our guests (5 altogether) and went to Domo Restaurant on a 09-24-09.
Once, Domo was a great establishment, but for me, those days are over since I am not coming back ever again.
What a total mess this fine establishment has become!
After 45 minutes (they promised to seat us in 10-15 minutes), we finally got our table! And I went to restroom twice in meantime and checked that 2 (yes TWO) tables were empty! When complained I was told that there is a big party of people inside and we just have to wait. Off course I checked again, the party was actually 6 people! That is the BIG party at your restaurant??? 6 adults and 6 kids – all of them 2 years old or less! And STILL 2 empty tables.
Two tables (which were seated 35 minutes AFTER we arrived), including a table of 6, were all served before us).
Our server NEVER came back to our table to check in with us. He took our order and went his way… never told that wait for food is going to be a long nightmare…
On top of all that my business partner (from Germany so he is used to cold) was literally shaking from the cold INSIDE!
I had to get up to alert waiter that a mistake had probably been made since we never received our orders. He said it is going to be another 20-30 minutes! And we were sitting at the table for at least 45! 90 minutes of waiting already!
Now, I do realize that mistakes can happen in all restaurants. I waited before at Domo for food… But this time it went overboard.
Your wait stuff kept telling us about “big party they had and how busy kitchen is” but we were there and we KNOW how big of a party that was!
As we were exiting the restaurant (after 2 hours and never getting our orders) , we approached the host, and I told here the very same thing I am writing here but she did not give a damn! Instead, she turned around to newly arrived couple to show them their table. However that couple asked me what is going on (since they overheard the story) and I told the – they turned around and left Domo without a word! Now, that was not my intention but I will make sure that anyone I know find out about our experience. Never take your guests and especially your business guests to Domo! NEVER!I understand that limited server staff and limited cook staff is clearly the problem but that is your problem not mine.
It's sad that you as a owner, are not aware what's really going on now.
I almost cannot believe how horrible our experience was. If my wife wasn't with me, I would have blown a gasket! I've NEVER, EVER, EVER been treated so rudely. On top of that now I am a laughing stock of business partner! And for that I will make sure that I share this story with every single person I ever introduced to Domo!
Thanks a lot DOMO! But NEVER again!
A great cultural experience!.
I have worked in food service for many years, and have eaten at Domo many times. The food is fantastic, the service is friendly and knowledgeable, and the ambience is amazing. You should sit in the garden when weather permits...it is beautiful and you forget that you are just a block off of Colfax. The ever-changing side dishes maintain a fun, unpredictable menu.
I am appalled at the discourteousness of some of the other reviews. A guest in ANY restaurant should never expect special treatment because of a dietary restriction, and that is something the person should know before they decide to leave their house to go out and eat. Chef's, especially those in upscale restaurants, prepare dishes in a certain manner, because they know what tastes best. People who do not want what is offered on the menu should stay home and cook for themselves (especially seafood at a Japanese restaurant!?!). It is unjust to give someone a bad review because of your medical problems or food aversions. You should all be ashamed of yourselves.
Great food - unique gem.
Domo is the result of Gaku Homma's unique vision - for those who want a sushi bar, I recommend going someplace else. The food here is as close to the cuisine of the peasantry where he grew up as he can make it. I appreciate the unique flavors and influences. When you go to Domo, try to go with an open mind and try to experience the vision of the chef, not a preconception of Japanese food.
We went there tonight with a friend and had a wonderful time. The food is delightful - from the sides served before the meal to the generous main portions, everything was tasty and well prepared. The hostess was gracious and our servers were polite.
It was just alright.. My boyfriend and I went here for a special occasion, and like everyone says the hostess was pretty rude, luckily our server was super sweet. She was pretty good with explaining to us the food - but then again you can't change anything in the dishes which is a little odd to me. The food was delicious though, but the sake was not so great because it was luke warm (which I had asked for chilled) Anyways, I would really have to be in the mood to come back here...
No soup for you. If you like a little S&M you'll love this place. I have never been treated so rudely, so consistently anywhere in the world. I could detail the service atrocities I've endured here but they pretty much parallel the rest of the one start reviews. I worked as a bartender in a Japanese restaurant for many years and really loved the Japanese owners and staff for their unfailing graciousness in the face of some very ugly Americans. Domo must have a special interview process to be able to select the rudest possible servers available.
Burger King would have been a better choice.
Avoid this restaurant at all costs! We had the most terrible dining experience today. Our table of 9 had reservations, but still, it took them over 40 minutes to seat us. Then, when the waitress accidentally wrote down the wrong order for a member of our party, she refused to bring us the correct item. The suggested that we just eat it, or her other suggestion was that we share other food with her. The manager was nowhere to be found. All 9 of us ended up just getting up and leaving, after we spent over 1.5 hrs at the restaurant. At this point, they threatened to call the cops to force us to pay for food none of us actually touched!
The service is not worth the aggravation, the quality is lacking. Don't eat here!
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