overall it was a good service and I was able to get my camera back in good timing
I've been here a few times and I know I've been here in the past and the customer service has improved
Great repair shop dropped of my camera to get the lences looked at and they got it back to me before I went on my vacation.
13 WEEKS AND STILL WAITING! I dropped
my camera off with Metro 12/02/11 it was sent to Canon a week later, I paid in full for Canon's estimate December 19th and was quoted 3 weeks turnaround!! Metro says there is a parts delay due to last years Hurricane/Tsunami. Canon says there is no parts delay. I am losing patience and would like the truth, it has been 13 weeks, I have called quite often and been given the same answer. See Below for Canon's response as I contacted them directly......
"Since the camera was sent in by Metro Camera Service, the account for the transactions is strictly between Canon and Metro Camera Service, and I am unable to reveal the details of the cases to anyone that is not operating as a representative of Metro Camera Service. I sincerely apologize for any inconvenience this may cause.
That said, I can tell you that the earthquake had minimal impact on our overall stock of repair parts or our production volume, and the few supply line issues that did crop up have long since been resolved. All of our operations have been back up to speed for many months now, and we are not experiencing any parts delays for that reason or any other reason at this time. I am not certain where they have received this information from, but it appears to have been from an outdated or inaccurate source. -Canon Customer Service"
Send Nikon equipment directly to Nikon. The service at Metro Camera is dreadful. My D300 was sent to Nikon for autofocus calibration. It came back after 7 weeks (only after several emails) when the repair was estimated at 3 weeks. Full payment($411) was required up front. The repair was for auto focus adjustment, but it came back with other claimed repairs that were not requested and I did not have the opportunity to approve. Metro refused to provide a contact at Nikon or a Nikon invoice listing the work undertaken. This is the second such incident I have had with Metro. The first was a VR repair to a 70/200 mm zoom lens. I'm a semi professional photographer. I'm contacting Nikon and the Better Business Bureau on this issue. If metro is going to send your camera to the manufacturer, send it yourself
Great service. My camera wasn't working correctly and felt like it was sticking. I assumed it needed a complete service, but she played around with my settings and fixed the problem. No charge! I'll be sure to return when I need the servicing.
printer repair. did a dumb thing with canon printer. wasn't in the door 3 minutes and the tech had it fixed. no charge. good show !!!!!!!
Honest, Dependable, Efficient Service. I have used Metro Camera several times over the years and have always been highly satisfied. I drive across town because they are friendly, always interested in my problem, and they fix it for a fair price. Don't hesitate to give Metro Camera your business.
Excellent service. Excellent service! Help me when I was in a crunch. Highly recommended
on a five star rating they did five stars they did a great j. on a five star rating they did five stars they did a great job!
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