Bea's Bridal Nook

11/03/09

Horrible Experience

by Layla54 at Citysearch

I just created a profile to write a review on my horrible experience at Beas Bridal Nook.....

I met my mom and one of my best friends and I was so excited to start my wedding dress shopping! This excitement was quickly squashed. I was running 10 minutes late because I was rushing from work, and my mom and friend arrived early. The associate snapped at my mom that she had another appoitment coming at the next hour. I am typically not a late person..and I felt terrible; however, when you're spedning 2,000 plus on dress you don't expect such rude comments.

The owner (Emmy) acted really irritated towards my mom when she asked for a drink of water. Most bridal places offer bottled water or champagne. She also snapped at my mom when she looked at a dress that appealed to her. She told my mom this dress was for someone else, and my mom wouldn't be able to look for this. That is fine, but anyone who is any good at customer service could offer alternatives to this dress.

Emmy also snapped when I told her I prefer straps vs. strapless. She simply came out and asked why I want straps. After going in the back to choose dresses for me, she rushed me through the whole process. I felt as though I was inconveniencing her...... I really ended up liking one of the the dresses and it was like she wasn't hearing me. She finally came out and said that she doesn't have anything for me, and that she'll have to contact me later. She made a half-attempt to gather my information, and then she rushed me out.

I had been to one other place, and my experience was wondeful. There were hugs, compliments, champagne offered, and lots of great service. I had a feeling Beas Bridal Nook wouldn't be for me when I went online to look up their phone number and saw all the bad reviews. Needless to say, it is not about drinks being offered and compliments; however, this experience is supposed to be special.

Maybe the owner was having a bad day, and I think the longer I was there she became a little warmer because she could see how horrified we were.

Save yourself a waste of trip, and choose one of the many other bridal experiences the Denver Metro area has to offer.

05/14/09

A truly disappointing experience

by ggoulding at Citysearch

I was so excited to try on wedding dresses for the very first time! I chose Bea's because my mother, best friend, and several of my aunts bought there wedding gowns there. I even invited my future mother in law along to commemorate the experience.

I had an appointment and all seemed to be going according to plan. Until I mentioned that I didn't want a strapless gown.... You would have thought that I had asked for a nun's habit by their reaction. I am rather busty and I haven't been comfortable in a strapless gown since puberty, no matter how good the fit is. I was treated like a freak to be honest and after trying on a few dresses I was told that I should probably just go to another store.

Given my family history with this bridal boutique I was expecting the same treatment my mom, best friend and other family members received. I was disappointed with the poor selection, the poor service, and their poor attitude. This was not a great choice for a first time trying on gowns.

02/24/09

Poor Alterations

by unhappyMOB at Citysearch

My daughter purchased her gown at Bea's. She loved the dress and was actually happy with the service leading up to her alterations. However, at her final fitting, the bodice of the dress didn't fit properly. The alterations person told her it needed pressing and was assured it would be fine. She picked the dress up from the store, the day before her wedding and it was all hung and bagged. I had told her to make sure she tried the dress on again before taking it from the store, but she was told by the salesperson that it would be a mistake to unbag it at that point. So, she didn't try the dress on again, until her wedding day. The bodice was horrible. It hadn't needed "pressing" at all, but more like 2 inches taken in. The dress had a princess bodice of horizontal pleats and they gapped and folded over at the top. The wedding took place and fortunately my daughter is not a bridezilla and proceeded to have a great day. The dress in pictures, looks quite untailered and the loose bodice with its huge gaping neckline is very apparent. After the wedding, I sent a picture of my daughter in the gown to the owner of Beas. I explained the problem and wanted her to know that while our "buying" experience had been ok, I was VERY displeased with their alterations. I gave my name, e-mail and phone number and never heard anything from them. An apology would have gone a long way. When you spend 2500. on a dress and then pay 350. more for alterations, I expect more than that. After seeing other people write reviews about poor customer service, I'd have to say that I would not recommend this store even though you'll find some designer lines there that you won't find in other Denver stores.