Denver >Bang Salon
I have been a loyal client at Bang
Salon for years, I recommended them to my friends, one who has now been going about 2 years ago. That friends called me in tears, Niki, a stylist at Bang cancelled all of my friends appointment, because her mother could not keep an appointment today, her mother is on her way to the hospital. (A good reason to cancell).
The salon unprofessional chose to leave a voice mail on her mother's phone, they could not bother to call my friend, by the way she is 21 and lives in her own place, to tell her in person that due to her mother's inability to keep an appointment they needed to not only cancel the mother's appointments, but my friend's appointments as well. My friend is worried about her mother's health and Bang felt it was necessary to leave this callous message.
I am thinking I need to change salons, to a salon that cares their client more than might dollar! I am embarrassed I recommend Bang and will cease to do so from
I just recently went to Bang Salon to get my hair cut by Rodger, the owner. My neighbors all go to this salon and they have been trying to convince me that I should go as well. I finally decided to go for it and I can't tell you how happy I am that I did! Everything was first rate from the phone call to make the appointment to the thank you I got for coming there! Rodger is not only an amazing hair stylist but an amazing person. The salon is beautiful and everyone that works there is so friendly and accommodating. There is nothing they didn't think of. I can't wait to go back!
Horrible hair. "you need a wig".
Worst.salon.ever. Horrible manager. Sandy "colored" my hair white. Yes, white. When I got home my husband asked me why my hair was white. Then he said it looks and feels like straw (it does). Then he asked if maybe a wig would help. He was sincerely trying to be nice. Sandy kept trying to tell me it was "beautiful.". She said this about 10 times, as if she was trying to convince herself. I told her the color was the exact shade of my 93 yo grandma. And, to top it off, she burned my scalp so badly I could not recolor it for over one week. I went to a wedding with white hair with my lobster red scalp showing through.
By the way, two days earlier I made an appointment to have my son's hair cut at baby b. The "stylists" were late and rude. The salon was filthy, filthy dirty - someone's used stained cervical collar was sitting on the bench next to the children's toys. There was dirt and hair everywhere. Beyond gross. We left.
My friends persuaded me to write this.... Hi all, this is not meant to be a slam on Bang salon but about 4 months ago I got what I consider the worst haircut ever. After requesting a trim, the stylist who I won't name layered the keyrap out of my hair! Except, oddly, the bottom back...I think so she could say "I hardly took anything off the length." After telling her how long I'd been growing my hair out I truly felt violated. None of my friends could even muster up "it doesn't look that bad." One friend insisted I ask for my $$ back and said she'd go with me. Of course I didn't. I had to get the back fixed a week later. What a mess. If this stylist, who told me she was a trainer, is sincerely that good I believe she should have recognized how poor the cut was (and that it wasn't remotely what I asked for) and offered not to charge me. As it were I quickly donned my hat, tipped 20% and got the heck out of there. I regret that. Four months of depressing bad hair days later I rue the day I ever walked into Bang Salon. Be careful of people who want to practice on your hair instead of just giving you the trim you requested.
Brittani Estes- Very Gifted Stylist!.
I have known Brittani for a while, but I have to say, I am continually impressed with her abilities and passion for what she does. She is always on top of the current trends, and gives me an honest opinion of what what cut and color combination would look best on me without disregarding my lifestyle. I am extremely impressed with her knowledge of coloring, and coloring techniques. Time after time I am so satisfied with the results, and even better I always get compliments on my hair, which what woman doesn't love to hear? If I ever leave Denver, I will fly back here to have her do my hair!
If you are looking for a change in stylists, I would definitely recommend Brittani, and in addition Bang Salon! is comfortable and fun atmosphere, where you can sip on a glass of wine and truly enjoy some 'me' time!
Greatest Experience Ever!. I have to say, I was so pleased with Bang Salon! I recently went there for a cut and color and I couldn't be happier! The customer service was phenomenal, the atmosphere impeccable, clean and festive and my cut and color were top notch! I new I was in good hands from the second I stepped foot in the door. I was offered a glass of wine and just had a wonderful visit. I can't wait to go back! The only regret is that I didn't discover it sooner!
Comment on previous review.
I am the owner of Bang Salon. I seriously apologize if you experienced the above issues in our salon. As you can read from other clients, it is not typical for our salon to be as you described. I'm not sure why you had a difficult time getting an appointment. Our salon is open 8 am to 8 pm during the week and 8am to 7pm on friday and saturdays. It is our policy for the receptionists to do everything possible to get you in. Because our stylists are all employees of ours, it is not a problem to see other stylists if one schedule doesn't work for you. I agree that parking at times can be a hassle, but we chose the location particularly because it had a parking lot as opposed to many other businesses that have to battle on street parking (which we have as well).
In eleven years, I have never had a stylist walk out on a client. If that did happen, they would no longer be working at our salon, so I'm not sure what you are referring to? Remember, if we don't do hair, we don't get paid, so we try our best to accommodate you. I'm sorry you feel that our stylists are only average. Unlike many other salons, we require our stylists complete our 18 month advanced training program following their schooling before they are allowed to be a stylist on our floor. They go through rigorous training and hard work so that we are all confident in their training in all aspects of being a hairstylist. Lastly, I am aware that customer service is extremely important and it can make or break your business, but thank you for reminding me there is always room for improvement. Again, I apologize and thank you for your comments.
No regard for Loyal clients!. Let’s see… where I should start… I have been going to bang salon for over 3 years now and only now have finally become fed up with the lack of customer service. First off their hours are not accommodating to anyone who has a real job or works longer then a 4 hours day. Nor do they make any exceptions to help try to find a time that works, even with loyal and long time paying clients such as myself. The front desk service is Horrible!!! The girls are extremely rude and hold an incredibly pretentious attitude… “Remember darlings… we pay you to do our hair”. The parking is ridiculous... there never is any… so if you can’t find a parking please don’t forget to call in to tell them cause if you are late the stylist will just walk out and cancel your appointment. In addition the stylists are average, so don’t pay for average work with horrible service. Let me just close with this finally statement… Costumer service is everything and word of mouth is even more… I would never recommend this salon to anyone I know. If you want great service with accommodating staff… please go to HENRY'S SALON!
Kristy Koopman is Amazing!.
Although I have known Kristy for quite some time, I only recently learned that she is a truly gifted stylist! I had received a cut that was good, but not really what I had in mind at a different salon. So, I went to Kristy with some pictures and a vague description of what I really wanted (a bob cut that hits just below the ears). She in turn gave me the best haircut of my life. She cut the ends with a technique that makes it bevel under, even when I haven't taken a curling iron to it!
It's been over a month, and I am still in love with my hair cut and am getting more compliments than ever before. Do yourself a favor and go see Kristy at Bang Salon, and you too will be singing her praises.
Awesome service, cut and atmosphere.
I have thick, poker straight hair that has been a struggle in finding someone that knows how to razor, layer, thin, and cut 'underneath' and be aware of the colics and hair pattern.
Rodger Garcia is a master stylist - highly recommend and have him work his magic on your hair. He's helped me to go 'au natural' to my grey and just absolutely love it. I get compliments daily -
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