Denver >Jerusalem Restaurant
I just got out of lunch from New Jerusalem. Everyone raved about this restaurant so I thought I would give it a try with my daughter as a treat. We ordered from the menu that I thought was priced well. $5.50 for a falafel, $5.50 for a beef and lamb gyro and .50 extra for fries etc., which I had to inquire about from the waitress. We sat and waited and waited and waited as everyone else was served. After about 30 minutes of being completely ignored (should have walked out at this point). I finally had to get up and inquire about our order. One of the other waitresses decides to finally comes by after noticing I was throughly annoyed. Our order finally arrived after 35 minutes. I was too hungry at this point to even notice that our order was wrong!! We ate and ignored again for the check and a box which I had to inquire about. Yes, the bill was about 22 bucks! A charge for a wrong order!!! No apologies, no compensation for the worst service I have experienced in recent history. If you want really bad service, and an unexpected bill come to New Jerusalem. Instead of this being a wonderful experience for me and my daughter, it was one of the worst!
Poor Service/Mediocre Food.
After hearing a raving review about Jerusalem Restaurant from a friend, we decided to eat there for dinner tonight. Unfortunately, we were very disappointed with the service and food quality.
The food: Our party of four shared stuffed grape leaves and hummus for the appetizer. The grape leaves were pretty good as was the hummus, but the pita bread was cold and somewhat stale. My chicken gyro entree provided me with tasty chicken, but the yellow rice side (served with each entree) was disappointingly dry.
The service: The poor service was much more dissatisfying than the dry rice and cold pita bread. The waiter never came to our table unless we called him over--we almost felt like a nuisance just making our order. Then, to top the dinner off, we noticed when we got the bill that the teaspoon size tzatziki sauce containers cost us 50 cents a pop. They were so small we kept asking for more of the mini-containers, so when the bill came it added about $6 to the total. I signaled to the waiter to come over. When he did I asked where on the menu did they mention the 50 cent charge for sauce. He looked at me with a blank stare (even though this particular man had flawless English). I tried again saying, "We did not see the 50 cent charge noted anywhere on your menu" So, he just said, "OK"
I couldn't believe his lack of response. I then said, "Well, it would be nice if you told someone next time about this charge because we would not have asked for so much sauce." He again said, "OK"
The $6 is not a big deal, but what bothered us was his complete lack of customer service.
What Are People Talking About. After reading so many good reviews, my daughter finally talked me into going to Jerusalem. What can I say about this place, except for the food was awful and the place was very very dirty. It looked liked this place has not been cleaned since it was first opened. We also had the unfortuniate experience of eating inside. It was about 80 degress outside but it had to be atleast 100 degress inside. Along with the heat there were flies everywhere, you probably would have experienced less flies sitting next to the outside trash can. If you decide to eat at Jerusalem, remember you have been warned.
oh sweet jesus, the lamb here is TO DIE FOR. So its a little small and can get crowded. I like it. Adds to the experience. I know the family that owns the place and I do my best to support the local mom & pops in denver.
Its worth your time and money for sure. tru the Kulage dessert and the hummos & cucumber salad are good too. Vegitarians: this is your spot.. hitt it up cuz the falafel is amazing too.
YOUR AN IDIOT. the last person who just wrote that is an absolute idiot. you should not even be allowed to live on this earth. get a new life. this is the best food. you are just a waste of space.
What happend to J-roo.
Former DU kid here and I used to love this place. Yes its a sore to the eye if you sit down and dine but the food always came out great. Having moved back to Denver I started going in again and don't know if the management changed but it just ain't the same.
The food is still good if you know what to get. The kebabs are usually dry-stick to gyros. Let the waiter/waitress know ahead that you want the food warm and the pita warm. Gyros is the best in town and the I can eat the rice by itself. Baba ghanough has a nice smoky flavor. Their arabic coffee hits the spot.
Service is so-so, depends what mood the staff is in-excpet for that one gorgeous gal behind the counter who used to work there-petite thing with beautiful dark eyes who always got my order right and did so with a smile. Hell I would dine in and get my butt frozen if she still worked there. lol
Jeruselums Restraunt Denver.
Warning!!! This was the worst eating experience ever. If your going to place an order make sure you've blocked off some significant waiting time. Also, don't expect the food to be warm :) Basically it is just bad! Spend your money elsewhere.
Also, I called once for to go food (everything else was closed) I should have learned my lesson because the food was not ready when I went to pick it up and I had to reorder (apparently they lost the order) and it STILL was given to me cold. There are other Great middle eastern style restraunts in town I would highly recommend any of them over this place. Good Luck!
ABSOLUTELY DISGUSTING -DONT WASTE YOUR TIME GOING HERE.
SERVICE WAS HORRIBLE - VERY PUSHY
FOOD CAME OUT RELATIVELY QUICKLY BECAUSE IT WAS PROBABLY JUST SITTING IN THE KITCHEN... SURE TASTED THAT WAY =(
PARKING WAS NO PROBLEM BUT OF COURSE WE WENT ON A TUESDAY NIGHT DURING SPRING BREAK
FOOD QUALITY WAS HORRIBLE - I WOULD HAVE MUCH RATHER EATEN DIRT
OVERALL, WORSE MIDDLE EASTERN FOOD EVERY EATEN AND I HAVE GONE TO MANY MIDDLE EASTERN RESTAURANTS (30+)
BOTTOM LINE- DONT WASTE YOUR TIME - GO SOMEWHERE ELSE TO EAT...
Most overrated restaraunt in Denver!. Every year I see reviews rating this as "The Best Late Night Eats" and "The Best Middle Eastern Food" and want to scream!!! Yes it is nice to have an option other than Taco Bell for the post bar closing time, but this is not "THE BEST" at anything unless you like abuse (both to your stomach and your ego). The food while passable, is hardly good: the pita is usually stale no matter what time of day, the hummus nasty and the food is either overcooked or tepid, and the orders are rarely correct. Then we get to the sevice, on a good day it is cold and on a bad it is downright abusive: I have seen the servers yelled at by co-workers to the point that they cried and I have had people in my party refused service because they are Jewish and seen others turned away because they are black. In other words, if it is 2:30 am and you are white living in DU you will at least get served (but what you will be served is anyone's guess), otherwise head over to Colorado Blvd for better Middle Eastern Food, or up to Golden to Ali Baba's for the best. THUMBS DOWN EVERY YEAR!!!
The food is average; however the experience is somewhat overrated.. I decided to stop by the Jerusalem Restaurant today on my way home from work for a take out order. The food as always was average but the service is less then desirable. It seems as if there are always new servers who could care less about the customers sitting in the restaurant. Sometimes I get the impression that they are bothered by the patrons sitting in their establishment. I understand that Jerusalem offers a discount meal to the students of DU but they really need to improve on the customer service. If you?re looking for a quick late night meal then Jerusalem is the place for you, otherwise take your business somewhere else. The bottom line is these people have made a lot of money over the years and they could care less if anyone ever eats there again. Anyone who rates this restaurant higher than average has unfortunately never experienced real Middle Eastern cuisine or hospitality.
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