Terrible Customer Service.
I had them put a new roof on our home after the hail storm and while they did a good job on the roof they damaged some trim in the process. I paid most of the bill and communicated that I was
unhappy with the damage. I called several times and was told someone would contact me to address the problem. Finally wound up talking to the office manager, Gayle, who was rude, insulting and totally unhelpful. They put up a nice roof, but if something goes wrong BEWARE!…
Drury Disappeared.
Drury did repair work on my roof to fix a leak and gave a warranty. The repair did not work. Drury did not return my phone calls. When I finally got someone on the phone, they acknowledged the
warranty and promised they would come out to the house to fix the roof again. They never came. In sum, I paid them a significant amount of money, they did not fix the problem, and they did not honor the warranty.…