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Surgeons >D'ambrosia, Yuko K, Md - Rocky Mountain Ob-Gyn
Rocky mountain ob-gyn staff issues-I have to say I love my Doctor first off. I have had several issues from cyst removals to pre cancer cells on my cervix. Dr Fennimore has been there for me thought it all. Recently the practice has replaced all of the support staff from the front desk to nurses. I am not very impresses or happy with this change. Dr Fennimore nurse Nikki is the rudest most unprofessional person you could ever imagine meeting at an OBGYN. She does not let you talk to tell her whats going on nor does she have the answers or know how to help you. Her answer always is well i don't know i will see if the doctor to call you. So why would she talk to you in the first place. I am so unhappy with the way I have been disrespected I am tempted to changes OB's even though I love love love my doctor. The fact of the matter is you have to be comfortable with all of the ob practice not just the doctor. Nikki is cold and every thing is an inconvenience for her. After a procedure i had to call 3 times over the cores of a morning to get anyone to call me back. I also had to talk to the office manager at the Rose location. After talking to her I can see why the front desk and support staff are so rude unprofessional uncaring unsympathetic not understand and frankly don't care about anything then making money. She did not listen and even told me she was going to make comments in my file that because I did not like the conditions she was imposing on my that I was refusing to come in for a check up. Mind you I was having this conversation with Nikkie and the office manger when i was in so much pain I could not even stand up on my own from a cervical scrapping. It took 5 hours of pain and phone calls to make it past the incompetent staff to get to a doctor (who was not mine) who could even remotely help. My advise to any woman looking at this practice love your doctor have thick skin and be willing to be abused by the support staff or don't bother setting up an appointment. To be honest I don't know how much more I can take before I find a new doctor.
Their time is SO much more important than yours - or you..
If I could give zero stars I would.
I got a complete runaround trying to get into see Dr. D'Ambrosia, which ended up with no appointment and a LOT of wasted time.
Trying to get an appointment in June, no one from their office would ever call me back after I had left 4 different messages. By the time I got through they could only get an appointment for JANUARY 2012. Now 6 months seemed excessive to me, but I thought if I'm going to see a good doctor I guess that's what I'll have to do. "Luckily" there was a cancellation and they moved my appointment up to October. I explained that I have extreme panic attacks and would be coming medicated (Ativan & Valium) just so I could tolerate the exam. They told me that it was an average 45 minutes from the time of my appointment until I would likely see their doctor.
So forward to today - the day of my appointment. We had to wait for grandma to come and babysit our 2 year old, and then my husband and I headed down to Denver (from Highlands Ranch) for the appointment. There was no parking, and by the time we got up to Rocky Mtn OB/GYN's office I was now 15 minutes late. The receptionists didn't seem to care that we had problems locating the office - they were overbooked already. After 20 minutes of talking to the nurses/doctor/whoever they called me up to tell me they would need to reschedule - to AFTER JANUARY!!! YOU'VE GOT TO BE KIDDING!
We ended up driving a total of 1.5 hours for this appointment, my husband had to take time off because I can't drive on anxiety medication, and now I have to start from scratch.
Dr. D'Ambrosia may be a great doctor, but I will NEVER find out because I don't think this is how a doctor should run their business. Sometimes things get in the way and the world doesn't run like clockwork. I accepted a 45 minute delay from their office, they couldn't accept a 15 minute delay from a new patient that has issues getting to a GYN in the first place. Guess numbers speak more than the individuals in their practice. Overbooking doesn't help ANYONE, just gets more people/copays/insurance claims in. I can't tell you how disappointed, frustrated, angry, and hurt I feel by my whole experience with Rocky Mtn OB/GYN.
Awesome Doctor!. I've been seeing Dr D'Ambrosia for 8 years and she helped me through two pregnancies (one was a difficult pregnancy which required a C-Section). I saw many of the doctors at Rocky Mtn OBGYN and they were all good but Dr D'Ambrosia was exceptional. She is thorough but caring and remembers small details even though I only see her once a year.
Great Women's Care. I've been a patient at Rocky Mtn OBGYN for 4 years--two pregnancies and general Women's Care--and I have always been very impressed and pleased with the care they provide. Dr. D'Ambrosia is my primary physician and she makes us feel like friends--greets us with hugs, listens to our concerns and always provides excellent care and advice. Dr. Zall and Dr. Jacobson are also fabulous and I would recommend either of them if you are considering this practice (not sure Dr. D is taking new patients). Donna, the ultrasound tech, is very nice and very informative. I just can't say enough about the doctors and the staff at Rocky Mtn OBGYN--would definitely recommend either office (Rose or Sky Ridge).
Love Dr. D'Ambrosia. I have been a patient of Dr. D'Ambrosia for 6 years. Even though she is very busy, she makes the time to get to know her patients and listens. During my pregnancy, I saw all the docs knowing that any one might be on call. Dr. D ended up being on call that day which was great because I needed an unplanned c-section and she made me feel much better about the experience. The Sky Ridge office is great and Dr. Miller is typically available. I always got in when I needed to and saw a Dr. each appointment. They always called me back when I had a concern (though it is the nurse who you will talk to).
Would Recommend Redd (NP) to Anyone!. I absolutely love Redd! I'm 33 and have been seeing Redd since I was 18. She truly cares about all of my concerns, no matter how silly some of them may sound. The one thing I love the most is her straight forward, tell-you-like-it-is personality, with a southern charm. I would and do recommend her to anyone!
Very Pleased !!! Dr Jacobson. Excellent doctor. Thorough and listened carefully to my concerns. I felt like I received top knotch care, Would highly recommend.
JEAN DWINNELL. I HAD A GREAT EXPERIENCE WITH MY APPT. THE STAFF AT THE FRONT WERE VERY HELPFUL. I FELT MY CONCERNS AND QUESTION WERE ANSWERED BY MA AND PHYSICAN I SEEN. I WOULD RECOMMEND THIS OFFICE.
Wonderful, caring, kind people/OBGYN. This office is wonderful. Not only is it centrally located, it is easy to find, and the staff if very friendly, thorough, and helpful. Cynthia "Redd" Rogers is my obgyn, and she is FABULOUS! I have been going to her for 7+ years now and she is amazing. Very outgoing and knowledgeable. If she is not available when I am, I change my schedule so I can get in to see her. I have nothing but positive things to say about Redd, and Rocky Mountain OB-GYN.
Disappointed in Rocky Mountain OB-GYN. Sadly, Rocky Mountain OB-GYN is not the same practice it was years ago. It has become corporate and fractured. They are apparently so busy they cannot be responsive. I took my high school daughter there in December for help with incapacitating menstrual cramps, cramps so severe and prolonged that they keep her from being able to go to school, sometimes for days. Seasonique was prescribed, but under the advice it would take 2 months to see if it would work. When the next period came on as we started finals week, my daughter was again wracked with sustained incapacitating cramps that make it impossible for her to go to school. I find that I can't have a consistent conversation with the prescribing provider, and messages don't get to her or her assistant and they don't call back. The staff people make assumptions and are condescending. They can't work her in for an appointment and just tell me that I should take her to the ER. Although painful, this is not a matter for an ultrasound in the office that probably should have been set up after the first visit, and appropriate pain control in the interim. I am switching practices.
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