Bonnie Bridal & Formal Gowns

Doesn't Recommend

alynn29

Joined 2 years ago

Horrible Customer Service. Bonnie bridal has horrible customer service!! I was able to choose my own bridesmaids dress from several different styles and when I brought the list in looking for the styles the older woman working was not willing to assist in pulling styles. I did end up ordering my dress from them but only because it was the only store close to my house that carried the name brand I had to get.

I had to have a strap on my dress altered so I left work (in Boulder) early on Monday to rush out to Thornton to have this altered but to only find out they are closed on Mondays. When I was talking to the older lady working there I told her I would leave work early on Monday to be there before they close at 5pm. Well as I pulled up I noticed they were closed so I rushed out to Thornton and left work early for no reason!! According to this website they are open on Mondays...

All in all this place is not helpful or considerate of their customers. If you can avoid buying your dress for here I would!!