10/12/09

Worst Hostesses on Earth

by George McFly

My daughter and I went to the location on 104th on Friday, 10/09/09. I went in ahead of her to put our name in and was ignored while two hostesses complained about a party they needed to seat, but had been overlooked. They continued to go on about this and how they had no table and were trying to figure out who to blame. Finally a young man came up and asked me if I had been helped, to which I replied "no". Ironic? Probably not, just poor service. I am happy to report that once we got past the front, the rest was amazing. Really good food and service. Adam was phenomenal!

• Pros: Really good food, super huge portions.
• Cons: Horrific first impression.

06/09/08

To Peal Haskins or Peal2Haskins:

by DD422

To Peal Haskins or Peal2Haskins:

My name is Desiree I answer the phones at the Blackeyed Pea. I answer 50- 100 phone calls in two hours between 6-8pm. I am betting your friend worked for a less busy location. We are the number one store in Colorado, and the busiest. I have two lines 15 tables and I am also the bartender. I do the work of three people. I work for 4-10pm with no break, and If you held it was because there where probably 3-5 people that were in head of you. It is impossible for me to take two orders at the same time, and I always take orders in a first come first serve basses. You may not want to blast the restaurant, but calling me lazy is just plan rude I?m sorry you can?t be more patient, and wait your turn. I work 40 hours a week I make 4.50 an hour. I also go to collage full-time, and I have never once asked someone to hold just because. I do 700 plus dollars in sales every night, so you should maybe try to realize that at any restaurant you will have to hold during there rush that is why they call it a rush, unless they have a Togo section Blackeyeyd pea dose not. I am the only person who dose all three things. Your friend does not know what they are talking about, and I work really hard and I am very offended.

02/26/08

Call in for "Carry out" service means automatic HOLD!

by Pearl2haskins

I'm really not interested in blasting a restaurant needlessly as it appears some here did. We like the food, but the service....? Our complaint is for carry out at the Belleview / Broadway location. The lady that answers the phone is Desiree. If I call 52 times in a year (once a week), I'm put on hold 52 times. Sometimes long enough to hang up and call back. I asked a friend that used to manage a Black Eyed Pea about this practice and he said there would be no reason for it and "it's just lazyness or a bad attitude". It's really frustrating to know you'll automatically be put on hold. Once a guy answered and I said "I want to place an order for pick up and yes I will hold". Apparently I surprised him and he said "you don't have to hold".

• Pros: Good food
• Cons: Bad call-in practices