10/02/09

Wonderful Place SAVED our car! :)

by Mel Cal

Tying to save a few bucks, My husband and I hired somebody off ‘Craig’s List’ to fix the bumper on our silver 2007 4-Runner. We purchased a brand new bumper from the Toyota dealership and wanted this guy to install and paint it for us while we were at work. He did kind of…if you count using spray paint, while the bumper was already on the car. Our car was ruined. The bumper looked like a kindergarten student painted it, and there was over spray all over the outside and inside of our car. The very next morning I drove all over town taking it to body shops to get estimates. All estimated were higher than Addison and several places said they would only fix it if we got another new bumper. Every one at Addison Auto Center was helpful and concerned. Our car looks FANTASTIC just like new. Any time we have any car issues in the future we will be using Addison the first time and skipping Craig’s List!

09/24/09

Terrible customer service and lack of attention to detail

by txgal285

I took my Volvo here upon the recommendation of the dealership to have some minor work done. They gave me an estimate and then tried to charge me for the whole estimate, when they only performed 75% of the work. I am really angered by how they do not call with updates on your vehicle and you be able to read minds to know if it is ready for pick up. Do not take your vehicle here unless you have a lot of time and patience for mistakes. The ownership took care of the expense for the mistakes on my car.

• Pros: location
• Cons: lack of attention to detail, poor communication

09/21/09

horrible and overpriced

by sundevil1

I took my 2006 Honda CR-V here to be repaired after an accident. I was treated like a "stupid" woman and did not appreciate that. The front desk people were very fake nice and were too busy chatting with each other to help me. I talked to my adjuster about the shop and he told me that I should've taken my car to one of their preferred shops! Next time I will! Talk to your insurance company for advice!! They know the shops and work with them everyday.

• Pros: location
• Cons: overpriced