Carpet Exchange

I had a great experience and wanted to share it. Joe Ulibarri and his staff were very easy to work with. I had a small job matching a piece of Carpet Exchange carpet in the basement. Joe Ulibarri said, "no job is too small." He treated me with respect even though we weren't spending thousands of dollars. He tracked down the match for my 'special ordered' remnant and provided samples for me, which he had delivered up to Northglenn for my convenience! The installers Richard and Frederico were the cherry on the top of my experience. They were professional and polite. They did a beautiful job and even vacuumed! Thank you Carpet Express we will be back!…

Lock up your stuff, Carpet Exchange hires crooks. It looks as though the previous reviews were written by Carpet Exchange. I have never had a good experience with Carpet Exchange. I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told that Keith the install manager would call me. I received a call from an installer and was told that I needed to move the furniture, which upset me because I paid Carpet Exchange to move my furniture. Keith never called me to discuss it. I contacted the local BBB and got a call from another installer who said he would come and look at the problem. When he got here I explained that I needed to leave but an adult would be here to sign. He told me he did not know if he could fix it but he would try. When I returned he was gone and I could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down. I contacted the BBB again. The regional sales manager called and asked to see the seams. He agreed to restretch both seams. He informed me that the installer would be here the next day. The installer called and rescheduled for 2 days later. The installer got here with a "helper", they tore up the upstairs, took a door frame off. I heard a loud noise and I asked what it was, his "helper" said it was nothing. They finished up and left, I went up to check and found out that the noise was a crystal box that was broken which was no where the seam was, I am sure it was because the "helper" was snooping. I contacted the BBB Again and got a response from some B**ch at Carpet Exchange, to this day there is a quarter inch gap at the seams and all Carpet Exchange has to say is that it is industry standard. My carpet is not fixed even though they have an Install Warranty.…

Very Pleasant Experience. I thought carpet exchange really delivered. The sales people were very pleasant. Lisa was really on top of making sure everything got done. The prices were very cheap. The store location was close to my house.…