Kok Oil Co

Doesn't Recommend

Mark A.

Joined 1 year ago

They were not good. I made phone calls from place to place and learned alot about this transmission. A friend suggested Aamco so I gave them a call. For my vehical 1700-2800. With the 2800 I would get a 3yr 36000 mile warrenty. Sounded good. Then they broke a a rod in the transfer case and were going to charge meEEE. It was stated that they did not know the transfer case was part of the tranny. Everone else knew it. I ended up with a quote of 3500. I disagreed and and they agreed to fix the tranny for 2800 which was the origanal quote and provide the warrenty. I went to pay and the warrenty read 12month 12000 mile. Nothing else is on the invoice. I questioned the owner and he procedes to hand write an additional 2 year warrenty good only at this garage. What kind of warrenty is that? Unbelevable. I told him I regretted my decision to bring the car to this place and he called me cheap. Wow! Do not go to Aamco. Get a price ahead of time in writing for a total rebuild and NATIONWIDE WARANTY. Do not let them tell you they need to see whats wrong first. Total rebuild and get the waranty

Recommends

Bartsmom

Joined 5 years ago

A longtime and happy customer. KOK Oil was initially recommended to me by a colleague about ten years ago. I've been taking my car there ever since. The owner, Kevin, is a really good guy. I can't emphasize this enough. He's very honest, competent, thorough, down to earth, and has a lot of integrity. He explains everything in understandable terms -- i.e. doesn't talk down or use jargon. I'm a single woman who 's had some bad experiences with mechanics in the past. But not since finding Kevin / KOK. He's also a nice person -- a dad who coaches his son's sports team. KOK is right across from the Alameda lite rail stop. I leave my car there and catch the lite rail to work. I believe it's open from 7AM-2PM. Drop your call off early. I usually call him the day before to let him know what I'm bringing it in for.