Denver >Bedroom Furniture > Baby World & Big Kids Ii
Poor Customer Service - Still no product after 8 months. My wife and I placed an order with Baby world on January 30, 2010 and are still waiting for delivery. We have been given multiple stories over this time. The Company NEVER follows up with a status even when they say they will do so. On September 28, 2010 we place the same order with a competitor (Snuggle Bugs) and the order is being shipped directly to us next week. Just need to get our money back now. It is obvious this business does not care about its customers. STAY AWAY FROM THIS BUSINESS.
Do Not Buy From Here- go to BAMBIBABY on-line.
Although we had read the horrible reviews about Baby World, we had 2 friends who had positive experiences so we decided to order $1100 worth of furniture from them. We placed our order on 5/15/10; our due date is 9/25/10, giving us plenty of time. The owners promised our furniture would be in within 8-12 weeks. At 12 weeks out I called and Lou would only say that it was not yet at the warehouse. He did not offer to call to see when it would be there, and would not give me a date when I could expect it at Baby World.
I did not hear from him at 13 weeks out, so called him again. Again, Lou said that he would neither call the manufacturer nor the warehouse on my behalf. He also denied my request to have the delivery fee waived. At 17 weeks, we went into Baby World in person. Lou was obnoxious- he demonstrated no empathy and horrible professional skills. We ultimately demanded that he cancel our whole order. We then ordered the exact furniture from BAMBIBABY on-line- it arrived in 6 DAYS for $90 LESS.
The reviews are true, stay away!.
Unfortunately, we did not read the reviews for this store until after we had already placed our order. We purchased baby furniture OVER four months before the expected delivery date of our child. Stamped on the receipt, it says Furniture takes 8 to 12 weeks, bedding 6 to 8 weeks. We thought this wouldn't be a problem given our time frame. We were wrong, it is now FIVE MONTHS after our initial order (at which time we paid in full) and over a month after our baby arrived and our furniture is still not here. We have called multiple times, only to hear multiple sorry excuses (my favorite so far is that the factory closed down for two weeks for cleaning...okay, that explains why something might be two weeks late, not ten.) We had a friend order an identical piece of furniture online and received it within days.
You are welcome to shop here if you'd like, but they will never give another penny from me! If you do shop here, I recommend either purchasing before or immediately after conception, assuming you actually want baby furniture by the time your baby arrives!!!
DO NOT BUY HERE!.
I wish I had read more reviews before I purchased my furniture here. My husband and I shopped here for the furniture for our first child's room. We picked the store based on the fact that they carry some of the nicer baby furniture and found the prices very reasonable. We didn't feel too pressured during our shopping and felt good when we first made our purchase.
We were told 6-8 weeks delivery in the store, with an 8-12 delivery estimate stamped on our receipt. When we heard nothing at 12 weeks, I called and was told our furniture was on the truck and should be in in the next week or so. After 2 weeks, I followed up only to find out that our items were in stock and should arrive any day.
I had friends who'd had similar issues with the store and they had contacted the manufacturer. So, I got the manufacturer contact info from Baby World. I found out from the manufacturer that my order was not, as I had been told, in stock and was still on backorder.
After several calls to Baby World and the Manufacturer, I received part of my order (crib and bookcase) after 19 weeks, and the dressed at 20 or 21 weeks. The crib came days before our daughter was born, the the dresser came after her arrival.
We did end up getting free delivery, installation and a conversion kit, but only after asking for these things. The customer service and follow up was appalling. As a first-time parent, you have enough to worry about and this only added undue stress. Several times, the store told me they would call me back, only to hear nothing. There were no apologies, nothing. The furniture is great, but it was a complete nightmare dealing with this company!
I had a friend who ordered her furniture from Guys and Dolls in Denver. They price-matched Baby World and her furniture came in about 6 weeks. DO NOT waste your time with Baby World - they are miserable to deal with!
Things don't change. We bought furniture for my daughter here 5 years ago. I was going to go back with the birth of my son but then I read the previous reviews and remembered our last experience. As stated by other customers we ordered a crib and dresser set and were told 8-12 weeks. When it did arrive (week 17) it was missing a part! We never got it until after our daughter was born because guess what, we had to wait another 8-12 weeks. This store might have great prices but its not worth the hassle. We are shopping online this time!!
At the end of November my husband and I went to purchase some baby furniture. We wanted to help a small local business, so we visited Baby World & Big Kids II. We went in and Andi & Lou were so helpful and great salespeople. They had nice furniture and affordable prices. We decided to purchase a crib w/ conversion kit, a dresser/changing table, and a mattress. When we ordered, they told us delivery would be between 8-12 weeks (So the end of Feb. would be the arrival date). However, we hadn't heard anything from them, so we stopped by the store the 1st week of March. This is where the trouble began, let the excuses role (mind you, these were given each week for four weeks)! Excuse #1. The furniture came in, but it was the wrong color so we sent it back. Excuse #2. We're waiting on conversions rails and then it will be ready to go. Excuse #3. It's made overseas and is being shipped to the states as we speak (hmmm, does that mean excuse is #1 was a lie?). Excuse #4. It's in Arizona, they said they're loading it on the truck any day. Excuse #5. Still waiting to load it onto the truck. Excuse #6. It's been loaded and it's taking a while to deliver (guess what, I've driven to Arizona and it doesn't that long!!!!!!). Excuse #7. The truck will be here Sat. or Monday--(NO call either day, so I called Mon.). Excuse #8. Oh, the truck is here, but there is a stop before ours, it will be here between 12-3. At 3, there was no phone call:(. Excuse #9. Tues. am, the truck had a delivery before our store. REALLY??!!!! That was your excuse YESTERDAY!!!!. Excuse #10 . Called back an hour later. The truck will be here within 2 hours. Finally, the furniture has arrived and the delivery guy will call shortly to set up an appointment. When I hadn't heard from the delivery folks in 3 hours, I decided to call back and double check. I spoke with Andi who told me the delivery people call within 24 hours and there is no way Lou would have told me they will complete next day delivery. Again, REALLY??!! Well, I spoke with Lou and he did give me the name & number for the delivery people. I spoke with them and they were able to complete next day delivery. The delivery company was very accommodating and extremely nice.
I will never spend another dime at Baby World and Big Kids II. This is such a shame, because now we have to go to Fort Collins to deal with a store that carries the furniture we ordered so we can now complete our set. I would think twice before ordering from this store. The upfront part is great, it's the ending part that causes the unnecessary frustration.
Got rushed out before closing time. We were in there to purchase a dresser for my daughters room. Store hours did state that they closed at 5:00 and they still encourged us to leave at 4:50. I say with them knowing that we were there to buy a dresser and began closing before time to close, their customer service is very poor.
Inaccurate delivery times and bad customer service. We ordered a dresser and hutch on Nov. 1 and were told 8-12 weeks for delivery. When week 12 arrived, and we hadn't heard anything, we called and were told that the items were in stock at the warehouse and would be put on the next truck coming from New Jersey. We called again the following week to be told again that the items would be on the next truck. Same scenario for weeks 13, 14, and 15. Each time we were also told that we would receive a call as soon as the truck was on its way. We never received any follow-up calls. They did offer a loaner dresser until ours arrived, but with the arrival of a new baby, we didn't want to have to arrange delivery twice, or have to switch out the dresser again at a later date. Finally after 16 weeks, we were offered a refund. The person we had been dealing with showed no signs of remorse, did not ever apologize for the delay or their lack of communication. DO NOT do business with this store!!!
Too slow to get furniture. Furniture is nice but takes waaaaaay too long to get delivered. Take any estimate for time they give you and add 2 months! Plus they don't do their own deliveries so you are stuck paying multiple times if they deliver pieces as they arrive. They will loan you furniture but the delays are maddening!
Good Service and timely arrival. I felt it was important to put a review that gave my experience. I was soo concerned when I read all these bad reviews AFTER I ordered my crib from there but, it arrived in 6 weeks(was told 8). There was a manufacture issue with the crib and they took care of ordering a new front of the crib and continued to work with me after the crib(a Bonavita) had cracks. I was always treated courteously and provided ethical and fast service.
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