Benihana

Awful service and experience. My family went to dinner at benihanas to celebrate my parents 27th anniversary. We made a reservation for 7:30. We got there at 7:30 and checked in. The girl at the host station said it wouldnt be that much longer. At 8 my mom went up and asked how much longer. The girl said just a few minutes. At 8:15 which was 45 minutes after our reservation my dad went up and asked the manager what the problem was. He was like sorry sir we are waiting for people to leave. He acted like it was no big deal. He didnt try to make the situation better. We got sat at a table at 8:25 which was 55 minutes after our reservations. At this point we wondered why we even made reservations. People that were walking in got sat right away. The manager was to scared to talk to us and avoided our table. After 20 minutes her came over and offered to buy a drink. The rest of the dinner was fine. It ruined my parents anniversary. The manager could have handled the situation in a better way. We will never eat a Benihanas again.…

Not the same faces.... This Benihana is the worst run in CO, LV, and CA. I am a HUGE Benihana guy, love the food and concept. I live less then a mile from this location in Denver and use to go at leat 2 times a week. I disagree with the comment on "I still see the same faces...", they have had major turnover from cooks to staff, only managment has been the same. I have spoken with many staff, new and old, and they all say the same thing Managment SUCKS!!!!! Most all of them complain about the GM stating that he is mean and has no trust of his employees.…

Have I died and gone to heaven?. We go there twice a year every year and have never been disappointed. The service, the chefs, the appetizers, the main course, even the dessert is great. I highly recommend ordering the Hibachi Chateaubriand. My husband loves the Land and Sea or Seafood Delight. The portion sizes and food quality justify the prices along with the pleasant atmosphere and fantastic service. Our drinks are never empty and our chef is always a hoot. I am impressed by the fact that in the 16 years we've made visiting Benihana our anniversary tradition, I still see the same faces amongst the staff. That tells me that beyond treating their customers good, they take care of their employees. I highly recommend this restaurant.…

WORST SERVICE EVER!!!!!!!!. My name is Delmer Dale O'Blia. I'm writing this comment to complain about a Benihana in Denver, Colorado 3295 S.Tamarac Drive. It is 9:56 mountain time. I called the Denver Location at 1:00 pm asking if there would be a possibilty of making a reservation for my wifes 27th birthday party of four. (wife, son, son, me) I was told they had availibilty for my reservation at 8:30. We show up at Benihana at 8:30 check in and they make us wait. Time is going by and we start to see multiple party's being seated that didn't have reservatiuons nor been waiting as long as we were. I happened to get up and ask the host what was the wait and she looked as if she was confused or not willing to help. We sat and waited. After 20 minutes went bye we still were waiting wondering if we were going to be seated for our reservation at 8:30 which it was now 8:50. Waiting Waiting Waiting!!!!!!!! Watching more party's sit at tables that didnt have reservations. I asked when we arrived if there was any reservations in front of our party, the host said NO. Now at 9:10pm I seen the Manager at the host table so I walked over and asked why we haven't been seated with our 8:30 reservation. He told me he was sorry and noting he could do about it. I'm very frustrated at this time and have to tell my two boys and wife lets go. It was a horrible and rude experience. I'm starting to think race had a big part in the whole issue. I'm going to post this on the review page for future customers to know. before they make my same mistake and go try to have a good night and it turn horribly wrong as if my money wasn't GREEN!!!!!!!!! PS Happy Birthday My love sorry for how we were treated.…