Benihana

04/20/09

Horrible service, poor management, mediocre food

by bubblesandsun at Citysearch

We went in to dine and from the beginning of the service to the end the managers were constantly pushing us to order, finish our dinner, and eventually they told us that we needed to leave! After an hour and 10 minutes. The chef was messy and not very good, and the food was mediocre although I wouldn't know as the server boxed up my food mid bite. I would suggest if you are used to eating a 3 course meal in 30 minutes that this is the place for you. After complaining I am still waiting for someone to call me back. Over priced MCDonald's of hibachi is what the new term should be.

• Pros: They make a mean smoothie
• Cons: Rushed service, terrible management

01/23/07

INTOXICATED Chef!!!!!

by foodcritic775 at Citysearch

We were sat down in a timely matter and enjoying are selfs we got are drinks and were waiting for the chef, 20 mins pass by the salad and soup and finished. The chef then comes out of the kitchen with a wierd disorderly walk, he forgets to bow and is not wearing a name tag. He then asks if there is any1 having a birthday sliring his words, the lady next to my mother says me, 3 mins later he asks the little girl if its her birthday forgeting that he already asked that the lady says no its my birthday, after that was figured out he then asks were every1 is from sliring his words once again, everyone says Denver. 2 mins later he asks the same question then thinks we are from NY, mean while the food is being burnt and he is twirling around knifes ( the three litttle kids looked tarrified). My sister gets up and goes to the manager the chef looks over there perinoide. The manager realizes the Chef is indeed drunk so she gives us a new chef, the new chef then cleans all the burnt food that was about to be feed to us. Mean while the drunk chef and a employee who was also wasted was looking at my sister from the kitchen giving her jesters. WHY HE WASNT FIRED I DO NOT KNOW!! So my sister says we are out of here, so we all get up and walk out as we walk out the manager stops us and then trys to charge us for the meal. That was the last straw my sister makes a scene yells at the manager for not doing her job correctly and we storm out of the place. WORST DINING EXPERIENCE EVER!! DO NOT GOTO BENIHANAS! The Description of the chef was mexican, gold teeth and tattoos did not have on name tag which shows me he knew he was doing something wrong before he started. Charteristics of behavior= Swaying back and forth, slird words, asked same questions over and over could not cut very well, tried to throw shimp in hat could not do it, he had bl0od shot eyes looked stoned and drunk. DO NOT GOTO THIS RESTAURANT I WARN U!!

• Pros: NONE
• Cons: SERVICE AND FOOD

10/19/06

Horrible, horrible, horrible

by thatpoetguy at Citysearch

Tonight my girlfriend and I spent two hours at Benihana's, in Tamarac Square. When we arrived, we were starving, and eager to gorge ourselves on sushi. But the service was slow. Slow as in the way glaciers move.

We ordered the "all-you-can-eat" sushi, which comes in rounds; first they let you order a small amount of sushi, then they let you order some more. It was an hour before our first round arrived. After two hours, my girlfriend was still waiting for her second round.

We decided to leave; we were generous and left 35 dollars on the table. On our way out, we were confronted by Benihana's employees, who treated us like criminals for leaving insufficient payment -- even though they completely failed to provide us with the meal we had asked for. Well, at least, it was the most attention we received from our servers the whole evening.

The food itself was less than good: wilted avocado, rubbery tuna, and rolls stuffed with mayonnaise and imitation crab, with starchy rice.

All in all, horrible food, horrible service, and horrible treatment add to a seriously unpleasant experience.

• Pros: None. Absolutely none.
• Cons: Glaringly bright lights, drecky food, terrible service