Storage Masters - Denver

Doesn't Recommend

C S.

Joined 27 days ago

Never Rent Here!!! Worst experience of my life!

They are liars and thieves. I rented the unit using the "free month" but in order to get that month free you have to pay for 2 months (which i did). However, the guy conveniently was unable to show me the unit until after the contract was signed. Then he told us the "free" truck we had reserved wasn't actually available (even though it was just sitting in the lot). So we had to go get our own truck and bring everything to the unit (because he needed 3-4 hours to clean it) and the unit was SIGNIFICANTLY smaller than advertised. So I told him it wouldn't work, and he said he would take care of everything. It took 6 months to finally get an answer from someone, after I never received my refund, and i was told "Sorry, you signed the contract...No refunds"

Recommends

Darren C.

Joined 11 months ago

The staff is extremely helpful and very nice. The prices on the units were the best I found when searching the Denver area. If you’re looking for a storage unit I would definitely recommend them. Be sure to ask about their specials too!

Recommends

NinaS

Joined 2 years ago

Best Self Storage in Denver. I highly recommend Storage Masters. I had never had a good experience with a self storage units before and I found myself needing to store a large amount of stuff very quickly without breaking my bank account. Storage Masters is close to where I live and when I went to check it out they informed me that I could get an inexpensive unit and free moving truck the very next day. I also got 50% off my first and second month's rent which was great because I only needed the unit for 6 months. When I returned, all my things were in the same condition I left them, and the unit remained clean and secured. Quality company, great customer service, and large clean units. I will definitely go back to them in the future.

Recommends

DamonH

Joined 2 years ago

Great Storage Units and Customer Service. Storage Masters is a great company and I would absolutely recommend them to anyone. They provided a free move-in truck, which was very convenient.The move-in truck deal was much less expensive that traditional rental truck companies and Storage Masters also provided us with the blankets and furniture dolly we needed. They also give you 10 miles for free, perfect if you live close by. Originally we underestimated how large a storage unit we needed and the staff assured us that the problem could easily be resolved. They gave us a free first month upgrade to the larger unit and assured us that there were no extra hidden charges and fees. Along with this, they also do not charge an administration or deposit fee for any size unit. Our unit is very spacious and always clean and climate controlled. Storage Masters are definitely top of the list for savings, security, and service. Their staff was very polite and respectful, answering all of my questions. We are still using this storage unit and have not had a single issue so far.

Doesn't Recommend

brdwbab

Joined 5 years ago

Terrible customer service. I would strongly recommend not using Storage Masters, even if there price is a little lower than competitors. We rented a unit for them for a year while we were out of the country and when we returned it was clear that at least a foot of standing water had damaged our property. We were told by management that there was a flash flood in August and that lots of units had damage but they weren't responsible. While they are not indeed responsible for acts of nature they could have at least called us and notified us of the situation when it happened and not let our stuff sit in water for three months till we discovered it. As it is they have expressed no remorse at all and provided terrible customer service. Also, though we had insurance, flood damage is not usually covered in Colorado unless you specifically make sure you have it. The whole experience is a nightmare and we paid $91 a month to have our stuff ruined with no compensation at all.