After 5 hours of being on the lot to
purchase our car, we went home. It was night time when we got back to out city. The next day we found out that the car had white paint on it but only on the right side. We took it back and they, Gen. manager and sales manager, told us that over a 100 cars had got paint over spray on them from stripping and painting the building. We took it back twice to have the paint removed and the second time, the service writer said that if they tried to remove any more of the over spray paint, they would damage the original paint and that they would have to re-paint the car. Now this is a brand new car! I called and left a message for the Gen. manager to call me and he has not returned my call and it has been two months now. The truth is, NOT one person from Go Honda has called us about the car, not even the sales man after we bought it.
After the second time of them trying to get the paint off the car and the wheels, and I was told they couldn't, I went up and spoke to the sales man that sold us the car, Max, and he said "at least the engine runs good".
After contacting American Honda and they tried to get the general manager to call my husband, my husband has yet to receive a call from him. But the general manager did finally return American Honda's call and responded after my husband told American Honda that the only recourse we had was to take them to court? One of the managers told Todd, at American Honda, that he would only talk to me because my name was only on the title, not my husband's name?
I let my husband handle this because the first time we took the car back, which is a three hour drive for us, they tried to tell us that it was paint from the building. So why did the paint and body man say it was so hard to take off? He also said they didn't buff the car. Then, when my husband asked him how the black trim got all dull, he said that was the result of buffing. The managers tried to smooth it all over with me but I sure am glad my husband was there, seems to me they were trying to take advantage of a women not knowing anything about cars. Lucky my husband retired from the police force. He had his recorder on when they told us about the other cars and said they would make it like new. We still have paint and no calls from the dealer or anyone from there.
We have contacted the Attorney Generals office and asked them for a class action suit. How many of these cars were sold with paint on them that they can't remove?
By the way, the paper I signed to go to aberration instead of court, is null and void. My husband can take them to court and we have our lawyers fixed to do just that. We just want a our car without paint on it, that is it, nothing more.
This matter has made me very sick but I am willing to go all the way with it so that other people will not have this problem in the future.
I have been to Go Honda on two different occasions and was extremely disappointed both times. The first visit was to repair an item recalled by Honda. I took our Odyssey in and they asked if there were any other problems with the vehicle. I told them that our driver side sliding door was not opening and asked them if they could take a look at it. They called me the next day to let me know that if they were to look at the door they would have to remove the door panel and there was a chance it could break. I told them to just leave it alone. I went to pick up the van later that day and got it home to find a crack in the driver side door panel. The same one I had let them know to leave alone. I called to speak with them about it and was told that I would have to pay them for labor and the broken latch that was causing the door not to open before they would fix it. I was very upset that they, number one, broke my panel when I specifically asked them to leave it alone, and number two, that they didn't even have the common courtesy to let me know that they had broken it and let me discover it myself. I told them that I was not going to have anything else done to my van there and that I wanted the panel replaced and given to me. It took my and my husband calling multiple times and speaking to multiple people, including the manager before they agreed. My next visit was to look at a Civic. I figured that the service team couldn't have anything to do with those working the floor. I was very wrong! We spoke with Jay who found us a 2009 Civic Hybrid to test drive. We asked him 3 times what the price of the vehicle was and he refused to tell us. We drove it and went in to see what we could get for our trade in. He still refused to give us the price and would not tell us what they would give us for our trade in. He just kept saying, we'll do it all at once. Then he wanted us to give him our info so they could pull our credit, all for a car we didn't even know the price of! My husband refused and said he would not do anything else until he got the info on the car and our trade in. Finally after waiting for 15 minutes we had had enough. We asked for our car's keys back and waited another 10 minutes before they brought them out. What a horrible experience, the whole demeanor in that building was uncomfortable and you could tell no one cared about anything but your money! If I could give them 0 stars I would, 1 is too generous!
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