07/30/09

I heart Honda

by inkognitodenver

I've had really good luck with Planet Honda.

A few years ago I got in a car accident and had my Accord towed to Planet. They did an exceptional job and were always willing to answer my questions... and I had a lot of them!

A few years later, that same Accord was stolen (sad face). I visited a few dealerships to find another Honda, and finally ended up at Planet where I bought a used CR-V. The CR-V was a trade-in and hadn't even been on the lot yet, but it's exactly what I wanted and I felt like I got a great deal.

Since it was a certified used vehicle, anything that went wrong with it was repaired without question. Sure enough, the previous owner had jammed her CD's into the disc changer, but Planet replaced the CD player for free.

A few weeks later, my gas cap kept unscrewing because the previous owner had cracked it, causing my check engine light to come on, but Planet ran the computer tests and diagnosed the problem and gave me a new gas cap for free. A few weeks later the third break light was on the fritz, I took it back and they repaired and replaced it for free.

I haven't had any problems since.

The service at Planet Honda is exceptional!

• Pros: great service, great prices

06/18/09

Service with a dent and a smile

by 2003ACCORD

I bought my Accord new from Planet honda in 2003, and have taken it there for service ever since. Today I got my car back with a very noticable dent on the roof of the car. The Service Manager Tom Pacheco would not take responsibility for the dent because (Paraphrasing) "its a 2003, with 70,000 miles" and "they only had it for an hour, and we have had it all day". I'll never take my car to Planet Honda again, nor will I ever buy a car from them. I hope you wont either.

• Pros: free doughnuts??
• Cons: does not take responsibility for damage