El Rancho Restaurant & Lodge
Golden, CO 80401-9700
Phone: (303) 526-0661
- Hours:
- , Mon-Thu 7:00am- 9:00pm, Fri-Sat 7:00am-10:00pm, Sun 7:00am- 9:00pm
User Reviews for El Rancho Restaurant & Lodge
08/10/2008 Posted by 161616161616
This was a place that people from all over came to. From Denver, a nice trip to the mountains and have a nice dining experience and overlook the Continental Divide. You can still do this but..the owners of this place are rude and unbelievable inconsiderate when it comes to customer service! Same menu for the past several years and I am sorry, but the bartender is not very friendly either.He has been there for some time.They seem to have gotten rid of a lot of their "long term " staff ......unfortunately. The woman owner IS rude and I agree with the other reviews. I will take my business elsewhere in the mountains. I think if the menu ever changed and the owners had more customer service ethics, it would be an ok joint.
Pros: Nice to be in the mountains
Cons: Could use some flowers out front and attention to the landscaping and deck
05/11/2008 Posted by shopnsocialwkr
I made Mother's Day Brunch reservations at El Rancho over a month ago. When my family and I arrived at our reserved time today, we were told by the very curt and terse hostess/manager that I had not, in fact, made Brunch reservations, but I instead had requested a dinner reservation. She assured me that she knew this to be the case as Brunch seats had sold out 3 weeks ago. I, in turn, assured the hostess that I had made reservations long before the Brunch seats had sold out. The hostess then indicated that I must be mistaken as her reservation taker recalled telling me specifically (of all the dozens, in not hundreds of folks who must have phoned in the last 6 weeks) that Brunch seats had sold out and that I had agreed to accept dinner reservations instead. Oddly enough, as we were walking out in disgust, two separate parties of people who had overheard our conversation w/ the hostess mentioned to us that they had also made Mother's Day Brunch reservations in advance and had been told by the hostess that they too were "mistaken".
