NEW OWNERS!!! Great experience!!. I have dined at the Historic El Rancho prior to the new ownership, so I decided to return once it was re-opened the beginning of this month (July 2011). I can not decscribe what an amazing experience I had there recently. The menu and food were outstanding, the service and atmosphere are fantastic. I was served by Jason and he was such a delight. He was professional and attentive, yet wanted to get to know the guests. I definitely would recommend ordering the Buffalo Wantons, the Salmon or the rack of lamb, and of course a nice glass of wine. The restaurant is much more complex than you would ever realize, you can relax and watch sports in the bar, sit in the dining room with linens and look out on the mountains, soak up the sun on the patio on hot summer days, or even plan a special event on the lower level of the restaurant in the banquet rooms and garden patio. I am definitely planning on returning very soon and frequently as well!
Don't expect " Customer Service".
January 10, 2009
I wanted to go to this restaurant for a very long time but had not made the time to do so. Then I heard on the radio of a 50% deal so I decided to get one and go. Not realizing that it had an expiration date on it until I got it out to use. I called to see if it would still be accepted and the manager told me several times that it was good. I explained that it said it expires 12-18-08. He said it?s a "Gift Certificate" and those don't expire. I told him we didn't want to drive to the mountains if in fact it would be no good. Once again he said not to worry. So we drive up that weekend for dinner, order dinner and gave the waitress the "Gift Certificate" before we got our dinner. She said she wasn't sure she could take it because it said that it was expired. We told her I had called and the manager said it was ok. She went and got him. It was the same guy I talked to and he was less than kind and didn?t even feel bad at all that he had told me more that once not to worry the ?Gift Certificate? was good. All he would say was that it was a promotional certificate from a radio station and that he would not take it even though he said he would. Funny how it says it?s a ?Gift Certificate? and now it?s a promotional certificate. NO WHERE on the "Gift Certificate" did it say it was a promotional certificate or anything about a promotion. He took the certificate and really didn't want to give it back to us telling me that it really wasn?t mine anymore and asking why I wanted it back. After awhile short of throwing it in my face he did give it back. We left and a few days later I called the owner Donna Piro who was as rude as the manager. I think they went to the same customer service training. Donna said that she had several people come up and try to use them and she wasn't taking ANY of them. It was the radio station?s fault and not theirs. Looks like we all say they are rude.
Not like it used to be years ago. This was a place that people from all over came to. From Denver, a nice trip to the mountains and have a nice dining experience and overlook the Continental Divide. You can still do this but..the owners of this place are rude and unbelievable inconsiderate when it comes to customer service! Same menu for the past several years and I am sorry, but the bartender is not very friendly either.He has been there for some time.They seem to have gotten rid of a lot of their "long term " staff ......unfortunately. The woman owner IS rude and I agree with the other reviews. I will take my business elsewhere in the mountains. I think if the menu ever changed and the owners had more customer service ethics, it would be an ok joint.
Mother's Day nearly ruined.... I made Mother's Day Brunch reservations at El Rancho over a month ago. When my family and I arrived at our reserved time today, we were told by the very curt and terse hostess/manager that I had not, in fact, made Brunch reservations, but I instead had requested a dinner reservation. She assured me that she knew this to be the case as Brunch seats had sold out 3 weeks ago. I, in turn, assured the hostess that I had made reservations long before the Brunch seats had sold out. The hostess then indicated that I must be mistaken as her reservation taker recalled telling me specifically (of all the dozens, in not hundreds of folks who must have phoned in the last 6 weeks) that Brunch seats had sold out and that I had agreed to accept dinner reservations instead. Oddly enough, as we were walking out in disgust, two separate parties of people who had overheard our conversation w/ the hostess mentioned to us that they had also made Mother's Day Brunch reservations in advance and had been told by the hostess that they too were "mistaken".
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