10/07/09
Getting More Disappointed By The Minute!
by PetraJane
We are so disappointed! We've dined in and had food delivered since their start in Castle Rock. Service was ok but the food was always great! The owners were always great and corrected any wrongs and made right! But since the opening of the Parker Store and the owners weren't in Castle Rock and the "manager" took over the CR store things got bad. After 3 times in a row, coming to pick up our pizza at the time we were told to pick up and our pizza was just being started, having to wait for our food over 20 minutes, that on top that 3 times our order wasn't just late but was wrong, not an apology or an offer to prepare our food as we ordered it, the manager was rude with an attitude that he was doing us a favor and basically it was take it or leave it. We moved to Parker only to find not only similar poor service but half the menu not available. I could understand if it was something "special" but how does an Italian rest. run out of spaghetti? Then only to be called that the moscatalli they offered as a substitute was not available either. We had to get ravioli. The other part of our order was a "stuffer pizza" with veggie and charged extra for items such as olives in a veggie entree? I could understand if many items were added and especially meats but olives and mushrooms in a veggie entree? At $65,00 for basically 2 calzones, ravioli and a salad seems to be rather steep, especially when it wasn't what we wanted to begin with, spaghetti would have been great! Again, the attitude was they were doing us a favor to allow us to purchase food from them. It's very sad as the owners are wonderful hard working people and their food, just the best but poor service and no food that you want doesn't make getting a "treat" of a night off of cooking, disappointing at best. Too sad for words!
- Pros: Best pizza and food!
- Cons: Service and Lack of food on menu!
08/05/09
Best Pizza, Pasta and Sandwiches Around
by TheDuder
What a great establishment, wonderful food and a great staff, I have never once had a problem with my order, the food is always fresh, hot and tasty! If you haven't tried this place yet I would highly recommend doing so!!
- Pros: Great food and great people
- Cons: Nothing!!
07/31/09
The owner is the rudest person ever
by maverick
We went in for pizza and asked the waitress about toppings there was a miscommunication on price and when we got our bill we asked the waitress, she had made it sound like the toppings were not extra. When we inquired the owner came out with a very big attitude and while I was just trying to explain the miscommunication she lifted up her hand and with a lot of sarcasm said " Have you EVER ordered a pizza before" and when still trying to explain she kept interrupting and being rude when we said we wouldn't come back she said "Well if you are too stupid to know how ordering a pizza works then I don't want you back" That was the last straw we paid and left with the waitress apologizing for her owners behavior. WE WILL NEVER GO BACK.
- Pros: Nothing
- Cons: Owner is horrible, NOT chicago style pizza
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