09/26/09

Buying a car at Automotive Avenues

by Automotive Avenues

My Wife and I have purchased several vehicles from Automotive Avenues and will continue to purchase vehicles there because the buying experience is so positive. We bring our vehicles there for maintenance as well, because whatever needs to be repaired will be done correctly and in a timely manner.

Now that we know about Automotive Avenues it is unlikely we wil ever by a car elsewhere. We always look for the same agent, Pat Shane, she is always friendly and respectful, over the years we have come to think of Pat as a friend. We recommend Automotive Avenues to any one that we know that is looking for a vehicle whether they are looking for new or used.

Mike and Marsha Fields

Thornton, Colorado

• Pros: Best car buying experience ever
• Cons: Only one location

09/23/09

Second Chance at a First Impression

by Bill Green

I am very sorry for the issue you had with our company.

Automotive Avenues strives for superior customer service, on a consistent basis, both pre-sale and post-sale. Our 98% Customer Satisfaction Rating is indicative of how we strive for a positive experience with each and every customer. We have a reputation in the industry as a top-rated auto buying service for Credit Unions and a referral rate of over 40% from previous buyers and partnering Credit Unions combined. Naturally it is very upsetting for us to see a negative comment about our business.

First, we’d like to apologize to this individual for their unfavorable experience with Automotive Avenues. It is not the way we have done business for 24 years. In fact, we’d like to issue that apology over the phone but we don’t have their real name.

We utilize industry-leading technology in order to stay in touch with our growing database of customers. Our opt-out rate is less than 1% each month which tells us that our correspondence is relevant and welcomed. However, we remove any names from our database upon request.

We are asking for a second chance to change your mind about Automotive Avenues. Please contact me directly and I assure you will receive a professional and prompt response.

Best regards,

Bill Green

GM/President

Automotive Avenues

(303) 750-5000

08/21/09

POOR customer service!

by Sivad

My experience with Automotive Avenues was very poor, if not just plain bad. When I first called, the salesman I spoke with seemed to be very interested in helping me, took all the information, and agreed to "get back to me asap". This never happened. Instead, I started receiving all kinds of "spam" e-mail from the business, and eventually, over TWO weeks later, and e-mail from that very same salesman asking if everything went well in doing business with them! Incredibly, I replied and informed him he had NEVER done anything to help me, and I was shocked to get what was surely a "canned" computer generated response with his name on it, but obviously he had NO clue who I was, or what I had originally asked for so long ago.Then, he wrote me another e-mail simply stating he hadn't been able to locate the vehicle I was interested in, so apparently he just "dropped it" without EVER recontacting me with ANY feedback.To make matters even worse, I attempted to contact the GM of sales there to advise him of the terrible customer service by FORWARDING two e-mails to his e-mail address. The first one went through, but HE then "blocked" me from forwarding the second COPY of his own salesman's email! I would VERY strongly recommend to anyone to NOT do business with these people. And I plan to tell EVERYONE I know or talk with about vehicle sales NOT to have anything to do with them either.PLEASE beware of this "business".

• Cons: Very unprofessional.