Denver >Automotive Sales & Services > Car Toys INC
The guys at the Broadway branch are
always great. I often cannot get there in time after work but they are willing to work with me and wait. They are always friendly and glad to help.
Even with the level of service they usually provide, I was recently even more impressed. I had let my battery run down and it was dead in their lot. I went in and asked if they sold jumpstarters. They do but they do not come charged. Rather than force me to make my way home and then back with a solution to get my car running, they ended up jumping my car with a personal vehicle and getting me on my way. Again, this was all done with enthusiasm and never once making it seem as though I was a burden... and this was all after 5 p.m. when I know one or both of the guys helping me was supposed to be off for the day... on Valentines day.
I can't express my gratitude to the guys here more and know that I will make a point to buy anything that they carry from this store because of how I was treated when I wasnt buying anything.
AMAZING place, friendly people best
service I've ever had at a car toys
I would go completely out of my way to drive here for my car service! HIGHLY RECOMMEND!
Terrible staff, terrible everything! Installer, Matt, broke a pillar when installing bluetooth microphone, promised to make good, but made absolutely no effort and never made good on it. I called the store and left several messages asking that either he or the manager return my call; none of my calls were returned. I even gave him another trim piece so he could try to match the color, he never even returned it to me. Store is staffed with a bunch of "children" working on commission that don't give a s**t about you & it shows. Absolutely the worst!!!
Your car audio project is in good hands.
I wanted to replace the factory radio in my 2002 BMW 325xi with a state of the art double din Nav system. I knew going in that this would be a difficult job. Vent ducts behind the dash had to be re-routed, the vent controls had to be relocated to the storage compartment below it, a custom trim piece had to be fabricated to replace the factory frame for the vent and radio, and more. Plus I wanted integrated satellite, hd radio, and seamless integration with my Blackberry (i.e. full bluetooth functionality).
Before making the commitment, I stressed out about how easy it would be to botch the job. The folks at Car Toys helped me out by assuring me that high-end dealers send their custom jobs to the Broadway Car Toys (and to my installer - Chris Wilson - specifically). I didn't take their word for it...I confirmed it myself. They took the time to answer all my questions and I felt no pressure whatsoever. Before starting the install, they took inventory of the car's electical functionality to make sure the install left everything at least as good as it was before. After job completion, they even followed up to make sure I was satisfied.
End result: everything works (and just as important...LOOKS!) great!* Chris did a fabulous job, and he did it quickly. I had my car there one night (and only because I brought it in past noon - had it been there that morning I woulda had it back same day).
I have no reservations about going back to the Broadway Car Toys for my next Car Audio project.
* WIth the minor exception of the bluetooth (Handsfree works, but I can't get non-phone audio from the blackberry to the head unit). It would've been nice if they had made that clear about the HU before I went with it. However they did make it right by giving me a free stereo cable so now I can play audio from the blackberry through the HU...just not wirelessly.
Boooo!!!!!!. What A dissapointment :( I just can't believe it ... bummer!! I tried to get info and then this guy answering the phone was so in a hurry and hang up on me :(
Wacth out if you have a problem!!.
Our experience with Car Toys was not a good one. My Wife wanted a Satilight radi installed in our car. The sales rep - installer worked on her to the point she said enough and started to walk out. The Manager then agreed to lower all cost for installation, addional charges and came in about 2/3rds of the origanal bid. But the satilight attena did not work properly so she brough it back to be fixed. She got the run around and had to wait for hours to finilly get repaired. Be careful of the up selling and poor service after the fact.
We Will not be back. Buyer Beware!!
Buyer Beware. Buyer Beware. There are a couple of things you should be aware of if you go to a Cartoys.The salesman will bring in an installer and they will do a tag team routine on you. I know because I had to go to a different location to have more work done. The first installer was overzealous to do a custom installation, turns out he couldnt do it, even though he said he could. The second installer put the radio do deep into the dash, this was a small matter, the third installer edged it out a bit, but I was out the labor cost from the first installer. So my warning is not that they will steer you to overpriced components(which they will),or that they will try to sell you some overpriced maintenance plan(which they will), but it's the luck of the draw as to which installer you get, and the labor charges are non refundable. One positive thing is that you can make friends with the other customers in the store who are going through similar ordeals .
Editorial Review by Citysearch Editors. Auto electronics include audio, navigation, in-car theater, security systems, radar detectors and performance parts. Also offers wireless phones and accessories.
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