Denver >Food & Dining > Fat Jack's Super Subs
1245 E Colfax Ave, Denver, CO | Directions 8021839.740182 -104.971257
Monday 10:00 AM - 12:00 AM
Tuesday 10:00 AM - 12:00 AM
Wednesday 10:00 AM - 12:00 AM
Thursday 10:00 AM - 3:00 AM
Friday 10:00 AM - 3:00 AM
Saturday 10:00 AM - 3:00 AM
Sunday 10:00 AM - 12:00 AM
Neighborhoods: Northeast Denver, City Park West
Rude Service!!! – Today I called in a lunch order and spoke with Kevin. He spoke in a sarcastic tone to start with, then put me on hold to get a total. When I told him that I forgot to mention that I had a coupon he said, "That would have been nice to know before I rang it up." I apologized and he didn't say anything. I asked if he would rather I cancel the order and he said, "that's up to you." Needless to say, I canceled the order. The entire experience was terrible. I called back and asked to speak with a manager and Mark got on the phone. He just said he would speak with Kevin but didn't apologize or even sound like he cared. This was an example of awful customer service and I would not recommend Fat Jack's to anyone!!!
sloppy, sloppy, sloppy – Over the last 6 months, I have ordered from Fat Jack's every 2 weeks or so, and have been lucky if 50% of my orders have been filled correctly. From missed side items like cookies or soup, to messed-up special orders, to 2-hour wait times, these guys always seem to find a way to get it wrong.
They also seem to close whenever they want - I called tonight at 11:15pm and was told that "no more orders are going out tonight" - but their menu states that they deliver until midnight! Not the first time this has happened...
Anyway, too bad, independent sandwich shops with quality ingredients and late delivery are a rare breed in Denver. Unfortunately, these guys just don't seem to care enough! I hope they can pull it together...
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