10/28/09

I'm coming back

by angmom6

My husband and I have seen Dr Kreutter for many years, him regularly and me only occassionally--I like Dr. Kreutter, but I'm pretty healthy and not a fan of doctors in general. The last time I was in it had been so long since my last visit that they'd put my file in storage (at least 5 years)--and yet Dr. Kreutter remembered my last visit, my kids' ages, when my husband finished school, etc. etc. She has always taken the time to answer my questions, shows concern about my issues, and is VERY thorough. I recently tried a family practice that's closer to me and the rushed, unfriendly treatment I got there made me decide to stick with Dr. Kreutter--she's well worth the drive.

• Pros: She really knows her patients
• Cons: A long drive for me

10/27/09

Great Doctor, Horrible office

by I love art

The first time I scheduled a visit with Doctor Krueter I was very impressed with her bedside manner. She spent an hour with me getting to know me, and making sure I was content with the information she provided me with. And everytime I have been in to see Doctor Krueter I have been very happy. HOWEVER the Office Staff is terrible. I have never been treated so poorly on the phone by a doctors office. I had to call them 3 times to get them to call in a perscription to a pharmacy. Dr. Krueter had told me if I had any questions I could just call and speak with her or her P.A. regarding a specific medication. When i called to speak with the Doctor or her P.A. I was told that someone would call me back before lunch. No one ever did. I called back and they told me i just needed to make an appointment that they couldn't address my questions on the phone.

Everytime I call the office I am on hold forever, they answer the phone saying, "can you hold". And then you hear them pick up your phone call numerous times and put you back on hold, I have even been disconnected a few times. If I was basing my rating just on Dr. Krueter I would giver her a 5. If I was basing my rating on her staff, I would give them a 0.

• Pros: Dr. Krueter is a wonderful doctor
• Cons: Office staff is terrible

03/15/09

Nice clinic, great care

by eholst

I make the drive because it is a great clinic and they help me heal and get on with my life. Thanks for all you do Dr. Kreutter, I am very grateful.

• Pros: I am treated well
• Cons: A long way from Castle Rock