Glendale >Health & Medical Services >
Doctors >Cherry Creek Family Practice
425 S Cherry St Ste 410, Denver, CO | Directions 8024639.708968 -104.933813
Awful Experience! – For years I had Kaiser Insurance but had to make a switch. It was about 2 years ago & I tried a few new doctors without any luck. Around this same time I felt a lump on my tailbone and started having pain that radiated into my back. I spoke to my Mom & she told me it was probably a Pilonidal Cyst. It was believed to be hereditary. She and other family members had experienced this same condition at my age. I looked online & decided to call Cherry Creek Family Practice based on their reviews.
I remember my experience very well. I met with Dr. Johnson & I told him I was sure I had a Pilonidal Cyst because I had all the symptoms & it ran in my family. He QUICKLY examined my lump & told me that what I was feeling was my bone & that I was experiencing muscle strain due to me standing all day as a part of my career. He gave me a muscle relaxer, his business card & told me to call him if I needed anything.
My pain became increasingly worse over the next day so I called his office. When I called I spoke to an incredibly rude lady! I asked to leave a message for Dr. Johnson to call me. She asked what my symptoms were & told me he would call back shortly. Hours later I never heard back so I called again. The same lady told me that Dr. Johnson called in an order for an x-ray. I went into the imaging center that day only to find out that he never called in the order. I waited for over 30 minutes before they got the order. I never heard any results in the time promised so I called again. The receptionist seemed annoyed to be hearing from me & immediately told me that my x-ray showed nothing. So here are my questions:
1) If she knew the results, why didn’t someone call me?
2) Why didn’t Dr. Johnson call me to discuss the results himself?
At this point I was still in a lot of pain. Dr. Johnson never returned my calls and only communicated with me through his rude receptionist. I had never in my life been treated so poorly by a doctor & his office staff. I was in tears, not only because I was in pain but because a doctor that was supposed to offer a high standard of care wasn’t even trying to help me.
Over the next week the pain in my tailbone subsided but I continued to have lower back pain that over time moved into my hip & leg. Don’t misunderstand me! I did not trust Dr. Johnson’s diagnosis. What I did trust was the x-ray that came back negative so I chalked my pain up to muscle strain caused by years of being on my feet. Over the last 2 years I have spent tons of money on massages, I have had to call in sick to work on a consistent basis because I was barely able to walk let alone stand & had just started physical therapy.
Last week I came down with a fever along with that familiar pain in my tailbone. My lower back, hip & leg began to hurt more than it had before & that “boney” tailbone that I was told was normal enlarged to a point that it was protruding out of my skin. I went to a doctor & sure enough the same lump I felt two years ago was a Pilonidal Cyst. It was the same cyst that has been pushing against my sciatic nerve causing extreme lower back, hip & leg pain. Growing up I have also had 2 spots on my lower back that I figured were birth marks. I know now that they are called Pilonidal dimples that result in Pilonidal cysts. OH (now I know) X-RAYS CAN’T EVEN SEE PILONIDAL CYSTS. If Dr. Johnson would have performed a more thorough exam he would have seen the Pionidal Dimples. I was clear when I told him I thought I had a Pionidal Cyst, why did he order a test that couldn’t see if that was actually the case? Instead, he shunned me, wouldn’t talk to me and ultimately it resulted in me experiencing constant sciatic nerve pain that I shouldn’t have had to deal with for the past 2 years! Cherry Creek Family Practice asks their regular patients to write rave reviews for them rather than getting reviews because they deserve them. I have NOTHING good to say about Cherry Creek Family Practice or Michael Johnson.
I never write reviews but potential patients should know all – I have been coming to Cherry Creek Family Practice for over ten years. I think only one person knows me by name (after 10 years is sad) The office staff is very very rude and uncaring. It takes days to refill a Rx, and I have had to call and follow up numerous times just to make sure it happens. It is ridiculous. When I do call, I am always put on hold for about 5-10 minutes. The office staff is so rude that they are almost mean. I like Dr. Kreutter but still am not completely satisfied with my treatment. She is the only one that even seems to care a little. I was asked about a year ago to write a good review on this site because the ratings were low. I'm guessing they asked every long time patient to write a good review since there are so many now, and they are rated 4.5 out of 5 stars. I can honestly say that I don't think they would get those kind of ratings if every patient gave a review and rating. I do not like to write bad things but I am so fed up. I am looking for a new Doctor......mostly because of the front office staff.
A wonderful doctor – I've been going to see Dr. Kreutter since I moved to Denver twelve years ago, and she's absolutely wonderful. She spends time with me and I never feel like I'm a cookie-cutter patient -- she really pays attention to who I am and to helping me to be healthy. A few times I've seen Michael, the PA, as well, and he was also fantastic, as are the nurses and the office staff. I highly recommend Dr. Kreutter.
Dr. Kreutter is the BEST Doc in Town! – I had been sick for more than 2 months with a cough, nasal congestion and everything else that goes with it. I travel allot and was chalking it up to all my traveling. Because this cold was really bring me down, I went to an urgent care in Parker and was given the Z-pack, completed the full 5 days and it did not help. 3 more weeks go by and I am still not feeling better. I decide to go to another doctor and this time I was given different antibiotics, some cough medication and told I need to get rest. Unfortunately, I have to travel allot for my business, I spend more time in hotels then I do at home. I complete this round of medications and I am still feeling terrible, not getting any better and I was in Arizona. My wife suggested that I visit an urgent care there, so I do and they take chest x-rays and do blood work, which all comes back fine. At this point I am just left to think I am going to have to feel this way because 3 doctors have seen me now and I
Cherry Creek Family Practice/Dr. Kreutter – Never before have I had a doctor who I actually look forward to seeing. Dr. Kreutter is quite knowledgeable on everything from vaccines needed for international travel to curing a head cold. She's personable beyond any doctor I've ever met and gives you the real deal. She's never rushed, will spend ample amounts of time with you, to the point where I've left the office after the staff has left for the day, or has gone to lunch. I feel so comfortable with Dr. Kreutter, I call her by her first name, I think of her as a friend, yet she's simply my doctor. Thank you Dr. Kreutter and Cherry Creek Family Practice for providing truly personable care, being available for questions, just being there when needed!
Cherry Creek Family Practice/Dr Kreutter – My 83 yr old mother was in need of a new doctor and I found Cherry Creek Family Practice through City Search! Not only is Cherry Creek Family Practice conveniently located near my Mom's (with ample free parking!) Dr. Kreutter has been extraordinary in the way she cares for and treats my Mom. Dr. Kreutter is a knowledgeable, personable and caring physician who takes a real interest in the well being of her patients. I could not think of anyone else I would rather see care for my Mom!
Patience for Patient Care – Cannot say enough good things about Dr. Kreutter. She is the best doctor I have ever seen and as a former pharmaceutical rep, I've seen a lot of doctors. She takes the time to know and understand her patients and places priority on building relationships. She is knowledgeable, caring, and has an exceptional bedside manner. I wish I could give her 10 stars!
Dr Kreutter is an excellent doctor! – Dr Kreutter has been my doctor for over 12 years and I will never consider another Family Practice doctor. I drive from Castle Rock for my appointments because Dr Kreutter and her staff have the right stuff!
I have been a patient of Dr. kreutter's almost 30 years
She is the best doctor i have ever had
She is so knowlegable of every aspect of medicine
She knows my body better than me I think of at times
I have had to have numerous surgeries and she has refered me to excellent surgeon's
She has also taken care of my grandchildren with thier medical needs
They are also very fond of her and look forward to thier visits
She will explain to you not in only in medical language, but also in plain english
She will also explain with you the medication and why you need to take it
I travel from Conifer which is about a 45 minute drive, but well worth it to get the excellent care from Dr. Kreutter and her staff
Pam is one of my favorite nurses
I look forward to be a patient of Dr Kreutter for many more years
I not only consider her my doctor, but a very good friend as well
I hope she will pratice medicine for many more years
Evaluating Cherry Creek Family Practice – I have been under Dr. Kreutter's care for over 10 years. I find her to be a caring, knowledgable doctor who is always interested in knowing more about my health as well as my medications. I am a 75 year old female with multiple health challenges and depend on her knowlegde to help me to continue in my geriatric years. Her staff is always friendly and imformative and helpful. I travel about 15 miles to her office and certainly could find a nearer practitioner, but i dont think i could find a better friend or doctor.
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